One user gets the following message when sending e-mail to this particular company: The following message to <Rosella.Peterman@uma.aecom.com> was undeliverable.

[1] Can she reply to a message sent by that user?
[2] Do you see anything in the GWIA when the end user attempts to send that email out?

Hi Ghost96, thanks for the response!

She is unable to reply to an e-mail sent by that user.

I am pretty new to GW, where can I chekc the GWIA?

OK, so I found the GWIA and where all of its related files are stored but I am not sure where I should be looking.

Any help?? Hello is anyone out there?? ;)

Thanks,
Rory

Is it on a Netware server?  You can simply browse the log and see what's happening when the user is trying to send a message.  The log might give a bit more insight on what's happening to the email itself.

You want to look at the GWIA console, and not the folder where it's installed.

Are you talking about the GWIA that is in ConsoleOne?

No, what kind of server are you running the GWIA on?  Windows or Netware?

Sorry, Windows XP

I have attatched a screen shot of what I am looking at, maybe you can tell me if I am in the right area.
GWIA.doc

That's consoleone...The GroupWise Internet Agent will be installed somewhere on a server, like Netware and Windows 2003, for example.  Do you have any of those servers at your office?

Yes we do it is called GWGate

GWGate is a Netware server.

Ok, so what server platform is it then?

Ok, then walk over to it and open up the screen that says "GroupWise Internet Agent"

I looked at the logs for the agent and couldn't find much. We do have an IronPort Mail Flow applience that all of our mail flows through which usually does a good job of reporting problems. I have attached another screen shot for your view pleasure.
Mailflow.doc

It's a weird one certainly, the error message suggests that there is a space in the name, but the screenshots from your IronPort appliance suggest this isn't the case.

Try and send a mail from the effected account to an external address you control; yahoo, gmail, whatever, and see if you get the same issue.

If you get the same issue, then you'll know there is something wrong with the user sending external mail.  I have seen this before when a space was present in a users e-mail address.

Open  the Users account in Console One, check the 'E-Mail address' field on the 'general' tab for any spaces.
Also check the 'Groupwise/Internet Addressing' tab, for any overrides that might be in place, and any spaces there.
The final place I can think to check is the 'Groupwise/Gateway Aliases' for any entries that might have spaces.

Thanks Choicesolutions, I will give this a try.

Any luck?

I have e-mailed the user a couple of times now but have received no response.

Thanks for the follow up.

I will let you know.

Cheers!