We help IT Professionals succeed at work.

Problem on computer preventing updates from being installed

lpelletier_ncss
on
1,299 Views
Last Modified: 2010-04-21
I reformatted and partitioned a computer into three partitions and reloaded Windows XP Pro.  The first and third partitions are both fine and complete and all downloaded and installed Microsoft updates.  The second partition downloaded and installed all updates except for the last four (IE7, Malicious software removal, security update KB951748, and Update for Windows XP KB951978 ((don't know if those numbers were important for you to identify the problem or not)).  It downloaded them, but will not install.
 I get message: "A problem on your computer is preventing updates from being downloaded or installed."  The only difference on this partition is that I had to load the OS twice as I lost internet access the first time in the middle of downloading these same updates and could not get  it back, even after reloading all the drivers.  I do have internet access now.   In case it is important, I have Symantec antivirus corporate 10 on all three partitions.  I don't know where else to look to see what might be blocking it.  Thanks!
Comment
Watch Question

Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Commented:
Pay extra attention to part (e) of my post.

Commented:
I dont think the question is clear...You partitioned a HDD and installed XP on each partitions?

Author

Commented:
Yes...We do this in our company because we use several different programs for clients
(we're a medical transcription company) and some of these programs are not compatible with one another.  We used to give an employee a separate computer for each different program, we now partition instead.

Author

Commented:
THANK YOU...Registering the DLL's did the trick!  Thank you so much for being so thorough and detailed...This one's going in our IT Solution Book!!
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.