asked on 7/17/2008

outlook and internet explorer not responding

I've been noticing in the last week that numerous clients of ours have had their outlook and internet explorer applications go into a state of 'not responding' at various times during the day. I've run repairs of the applications and even re-installed them, but with no success. Has anyone else experienced this issue?If so, is this due to a patch deploy?

Web Browsers Email Clients Windows OS

Last Comment

rowebiz

9/5/2008

apache09

7/18/2008

Shot in the dark, but they wouldnt happen to have AVG or Zone Alarm installed on them, would they?

rowebiz

7/18/2008

ASKER

no they're using either Trend or NOD32.

apache09

7/22/2008

Are these clients in an Organization(s) on a Network?
Or are these Clients home / home business users connected to a Broadband Connection?

How long does this "state of not responding' last?
Does the connectivity return on its own or does something need to be done to restore the connectivity?

rowebiz

8/27/2008

ASKER

these clients are all on a network. Once Outlook becomes non-responsive it does not come back. You have to kill the process and then start it again. The only way that we have been able to fix the issue has been to fully re-install the software. However, some users have special customizations that they will likely lose after a re-installation.

apache09

8/28/2008

Re-install what application?

If Outlook might want to try /cleanprofile rather than re-install

Starting with Outlook being closed:

Start>Run>Outlook.exe /cleanprofile

ASKER CERTIFIED SOLUTION

rowebiz

9/5/2008

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial