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FTP Folder Error... Windows can not access this folder - Can't connect to FTP using domain name

I am having trouble with an FTP server.   Whenever I try to access it via IE in active or passive mode I get the following error pop-up...."FTP Folder Error.... Windows cannot access this folder.  Make sure you typed the file name correctly and that you have permission to access the folder."

If I access the ftp site using the direct IP address everthing works.  FTP site answers and I am able to login and post files.   It just doesn't work with the domain name.   The text I am typing into IE address bar is....   ftp://xx.xx.xx.82 (works) or ftp://www.domain.com (no work)

About a month ago we broke out the website from the ftp site moving them to 2 servers each with its own permancent IP address.   We use GoDaddy so we've configured two A records.  One A record is for the www site and it points to IP address xx.xx.xx.84.   The other A record for the ftp site points to xx.xx.xx.82.   The domain name for both sites is the same.

If I try via the DOS command window using ftp xx.xx.xx.82 then I get the Connected msg and have the option to enter the user login.   If I use ftp www.domain.com command after 30-45 seconds I get the following response.... "ftp: connect :unknow error number"

Appreciate any help with determining why the direct IP address works but the domain name does not.
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