<div>
There do not appear to be any suitable settings to prevent &quot;sleeping&quot; as you indicate. Have you tried scheduling one of your pc's to ping it say every 20 mins? Alternatively but with higher wear implications, you could copy a file to or from it. 
 
Chris B
</div>

<div>
Thanks for your thoughts Chris, 
 
Sending packets every now and then to keep it &quot;awake&quot; is not a solution im looking for, its hardly efficient, Im hoping to find a more robust way of managing this drives behaviour. I can deal with the fact that the drive should go into sleep mode but having to reboot it to get it back up and working is just silly! 
 
One would think that it would just awake upon a network request. 
 
Could it be a bug within the firmware perhaps. (which updating hasnt made a difference) 
 
Kind Regards, 
 
Chester.
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<div>
Wasn't much of a plan admittedly, but I am surprised that this is happening at all. WD Sata drives have power management disabled by default, to turn it on a jumper must be fitted across pins 3 and 4. Wouldn't hurt to open it and make sure thay haven't placed these jumpers on the drives. I guess a support call would be the next option. 
 
Chris B
</div>

<div>
Hi Chris, 
 
You're surprised and I'm dissappointed :) We have two of these and they are experiancing the same issues. Having said that the one seems to be behaving itself and hasnt gone into sleep mode in the last 24 hours or so. 
 
That is something we could look into, have you got any documentation on that jumper idea? It would be nice to have a bit of background before going into something that could potentially void our warranty! 
 
As for the support call, ive been down that road already, and you could guess the outcome of that. 
 
Regards, 
 
Chester.
</div>

<div>
At least some of the models are intended to opened, but not sure what it does to warranty. Some directions here, but might not apply to your model - 
<a href="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1709&p_created=1198272027&p_sid=6Q5yK59j&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzcsNzcmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXJlcGxhY2UgZHJpdmU*&p_li=&p_topview=1" rel="ugc">http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1709&p_created=1198272027&p_sid=6Q5yK59j&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzcsNzcmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXJlcGxhY2UgZHJpdmU*&p_li=&p_topview=1</a> 
 
Chris B
</div>

<div>
Hi Chris, 
 
Yes thats a different model to the one i have. I have dismantled one before so that should be ok, i was more interesting in the possible jumper settings stuff, but i dont remember seeing any jumpers on the inside of this model. Having said that the drive has been behaving lately so its really difficult to get to the bottom of this whole thing. 
 
In other news, i have finally got a response from WD: 
 
Dear Chester, 
 
Thank you for contacting Western Digital Customer Service and Support. 
 
It's a pleasure to have a correspondence with a knowledgeable customer. 
You almost did everything possible. 
You can still try to reset it.You maybe already now but these are the instructions. 
 
Answer Title: How to reset the username, password, and network settings of a WD My Book World Edition hard drive. 
Answer Link: <a href="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1521&p_created=1172595028" rel="ugc">http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1521&p_created=1172595028</a> 
 
I'll look forward to hear from you soon to help you further 
 
Sincerely, 
Marco P. 
080718-000371 
Western Digital Service and Support 
 
 
Having read that I dont think they have much in the way of a solution either, as i have already reset the device prior to it going into sleep mode! 
 
I will reply to WD with the above information and take it from there. 
 
Regards, 
 
Chester 
 

</div>

<div>
Well this seems to be their last resort: 
 
Hi Chester, 
 
Thank you for your reply. 
 
Please see below for your data recovery and drive replacement options. 
 
I apologize for the inconvenience, but Western Digital does not perform data recovery services. However, you may use one of Western Digital's authorized data recovery service companies. In order to retain the warranty on the hard drive, you must use a Western Digitals authorized data recovery service company. Please visit the link below for more information about these companies and our data recovery policy. 
 
Title: How can I repair my drive, recover data on my drive, obtain a circuit board, or find a list of WD data recovery partners? 
URL: <a href="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=70&p_created=1003446260" rel="ugc">http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=70&p_created=1003446260</a> 
 
If your drive is under warranty, we have two warranty replacement options available to you, Advance RMA and Standard RMA. Both options are available online from our website. In an Advance RMA, we will ship you the replacement drive prior to receiving your defective drive. A credit/debit card is required to insure against the receipt your defective drive. If we do not receive your drive 30 days from the date the replacement drive was shipped, the fair market value of the replacement drive will be charged/debited to your credit/debit card. In a Standard RMA, we will ship you the replacement drive only after we have received your defective product. No credit/debit card is required in a Standard RMA. 
 
The current turnaround time for an Advance RMA is 3 to 5 business days and 5 to 7 business days for a Standard RMA. 
 
You may create your RMA online by visiting the links below. Please remember that an RMA number is required in order to replace your defective drive. 
 
Title: How can I check the warranty of my drive? 
URL: <a href="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575" rel="ugc">http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575</a> 
 
Title: How can I replace a product under warranty? 
URL: <a href="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=8&p_created=1003424317" rel="ugc">http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=8&p_created=1003424317</a> 
 
Title: Where can I get packaging and shipping information for an RMA? 
URL: <a href="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=683&p_created=1036445537" rel="ugc">http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=683&p_created=1036445537</a> 
 
Current RMA turnaround: <a href="http://support.wdc.com/warranty/rmapost.asp" rel="ugc">http://support.wdc.com/warranty/rmapost.asp</a> 
 
Please let us know if we can be of further assistance. 
 
********************************************************************************************************** 
 
So ill be enquiring about a refund. 

</div>

<div>
Drive Refunded and ive now replaced it with a 500GB Freecom NAS device which is worlds better than the WD for so many reasons.
</div>

<div>
Fair outcome. 
 
Chris B
</div>

<div>
<div class="content wysiwyg-content">
Hi Experts, 
 
I have a Western Digital NAS device plugged into our LAN via cat5 straight into a switch. I have not installed the included software (Mionet) as it doesnt contain anything useful. 
 
The device has been setup via logging directly onto the device via IE. Where it allows you to setup shares and permissions, date/time, network config and Admin password details. All the usual basic stuff you would expect. 
 
The problem we are haiving is that it seems to go into a &quot;sleep mode&quot; after around 30mins and the only way to get it back up again is to effectively reboot it via hard reboot. In the setup there are no power saving features to configure at all. the firmware has been updated to the latest version available, 02.00.18, done directly from within the config panel. 
 
Is there anything we can do to stop this &quot;sleep mode&quot; or reconfigure it to allow for better management? 
 
I have a ttached a screen of the main config menu. Note that under the &quot;Drive Management&quot; tab there are no power options at all, only an option to &quot;Safely remove hardware&quot; for when its plugged in via its USB interface i assume. 
 
Drive Details: 
 
MyBook World Edition 
750GB Model (comes in white) 
Model number: WD7500G032 
Product Page: <a href="http://www.wdc.com/en/products/products.asp?driveid=319" rel="ugc">http://www.wdc.com/en/products/products.asp?driveid=319</a> 
 
Thanks for your expertise. 
 
Regards, 
 
Fellow Expert. 
<a href="https://filedb.experts-exchange.com/incoming/2008/07_w29/42461/nas-menu.png" target="_blank" class="file-inline" title="nas-menu.png (52 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>nas-menu.png</a>
</div>
</div>

nas-menu.png

Hi Experts, 

I have a Western Digital NAS device plugged into our LAN via cat5 straight into a switch. I have not installed the included software (Mionet) as it doesnt contain anything useful.

The device has been setup via logging directly onto the device via IE. Where it allows you to setup shares and permissions, date/time, network config and Admin password details. All the usual basic stuff you would expect.

The problem we are haiving is that it seems to go into a "sleep mode" after around 30mins and the only way to get it back up again is to effectively reboot it via hard reboot. In the setup there are no power saving features to configure at all. the firmware has been updated to the latest version available, 02.00.18, done directly from within the config panel.

Is there anything we can do to stop this "sleep mode" or reconfigure it to allow for better management?

I have a ttached a screen of the main config menu. Note that under the "Drive Management" tab there are no power options at all, only an option to "Safely remove hardware" for when its plugged in via its USB interface i assume.

Drive Details:

MyBook World Edition
750GB Model (comes in white)
Model number: WD7500G032
Product Page: http://www.wdc.com/en/products/products.asp?driveid=319

Thanks for your expertise.

Regards, 

Fellow Expert.

Western Digital NAS Sleep Mode

Computer data storage, often called storage or memory, is a technology consisting of computer components and recording media used to retain digital data. In addition to local storage devices like CD and DVD readers, hard drives and flash drives, solid state drives can hold enormous amounts of data in a very small device. Cloud services and other new forms of remote storage also add to the capacity of devices and their ability to access more data without building additional data storage into a device.

Storage

Storage devices include any device used for storing and retrieving digital information. Hard disk drives (HDDs) use one or more rigid ("hard") rapidly rotating disks (platters) coated with magnetic material. Data is accessed in a random-access manner, meaning that individual blocks of data can be stored or retrieved in any order and not only sequentially. The primary competing technology for secondary storage is flash memory in the form of solid-state drives (SSDs), but HDDs remain the dominant medium for secondary storage due to advantages in price per bit and per-device recording capacity. CD-RW (Compact Disc-ReWritable) is a digital optical disc storage format that allows information to be stored outside the mechanical HDD.

Storage Hardware

WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, Calif. For more information, please visit the company’s website at www.wd.com.