troubleshooting Question

e-mail account does not exist rejection message

Avatar of Peter_Cull
Peter_CullFlag for United Kingdom of Great Britain and Northern Ireland asked on
Exchange
5 Comments1 Solution584 ViewsLast Modified:
When I email someone from the office using outlook 2003 and Exchange 2003 I get an mail rejection:
"The following recipient(s) could not be reached:
xxx@yyy.com on 18/07/2008 15:54
The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address."

Yet when I email the same address from Hotmail it works, message gets through.  Sent email 8 times with 8 rejections.

Restarted all exchange services, rebooted broadband router, and did an NSLOOKUP to verify we were talking to the recipient mail server IP address.

Does anyone have any idea how email from Hotmail gets through when this looks like a problem at the recipient mail server.  Is Exchange case sensitive or something?  Recipient mail server is also Exchange.

Email is from a director so it's important it gets through.

Thanks, Peter.
ASKER CERTIFIED SOLUTION
Peter_Cull

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros