troubleshooting Question

Printing Preferences do not stay saved

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stahlsIT05Flag for United States of America asked on
Microsoft Legacy OSPrinters and ScannersOperating Systems
3 Comments1 Solution1578 ViewsLast Modified:
I am supporting two users that are in the same department whose printing preferences will not stay saved even when restored to the default.  
When a user wants to print a normal 8 ½ by 11 page from a Dell laser printer they have to go into the printing preferences and choose the option under paper tray, and set paper tray to Auto.  Everything will work fine for that one print job.
However, when the same user on the same PC then prints something to a Cannon multifunction machine and then returns to the Dell printing preferences the paper tray setting is always changed back to   MPF Envelope.  The Dell printer preferences always revert back to the MPF Envelope paper tray settings.  This is happening on two computers on the same network.  
I logged in to the print server, selected the Dell printer in question, and ensured the printing preferences were set correctly on the server end.
The Dell printer is a model 5100cn, and the Cannon is a ImageRunner 330s. Both PC's are running XP Pro sp2.

Any help would be greatly appreciated.

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