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Small Business Server (SBS) is a line of server operating systems targeted at small businesses by bundling the operating system with a number of other Microsoft products that would normally need to be purchased or licensed separately. The most notable inclusions are Exchange, SQL Server, SharePoint and ISA/TMG (Microsoft's firewall and proxy server).
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You are correct about the domain. Problem is, I've done what you suggest on the SBS server to no avail. And the odd thing is, when I direct a browser to go to domain.com within the office, it takes me to an odd sort of shell display, if you will, of the external website - it just displays the site's headers. So, it seems to take me to the right IP, but it renders the site incorrectly? Am I making any sense? Is there any information I can provide to make the picture more clear?
One more thing: I've yet to restart the server after adding the www A Record to the DNS. Might that help?