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User gets mailbox full despite increasing the default store size

I have 4 users on SBS 2003 one user is getting a mailbox full (he got mailbox approaching limit for 2 days prior). not it is rejecting any new mail.

I first increased the default storage size..  to 2gb and the warning message continued. I also tried to explicitly change the users limits to the 2gb, but the same issue.

Any ideas why ?

I changed the user defauls under user properties in Server Manager, and the default message size under Advanced.. message store..

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8/22/2022 - Mon