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Aguillon1949

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How can I install Service Pack 3?

I am trying to install the new service Pack 3 for WinXP Pro, but I'm unable to do it, because I receive several messages like the one described earlier. I don't really know if I need to install this Service Pack, but it is kind of anoying to not be able to do it anyway.

Thank you for your help
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Avatar of orangutang
orangutang

Try these modified instructions from http://www.windowsbbs.com/316029-post2.html:

Here is my modified 'fix' that has been tested:

First, download, unzip and move to \Windows\System32 the files:

SUBINACL.EXE :
http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b

Second, open notepad, and copy/paste the following:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f

Do a File, Save as, C:\fix_reg.cmd. Run C:\fix_reg.cmd
Make sure you are installing as a Local Admin or Domain Admin.
If you already are, might also try installing it in Safe Mode.
Avatar of Aguillon1949

ASKER

Side question: I want to try to install it in safe mode, but my system (HP dx2000 MT) does not display the option to hit the "F8" key when it boots up. When I boot it up it goes directly from the "black" screen to the logon screen. I want to be able to get it to safe mode.
Can anyone help?

caminante7
I think you can open msconfig, click the "BOOT.INI" tab, check "/SAFEBOOT", click "OK", and restart. To get out of safe mode, do the same thing but uncheck "/SAFEBOOT".
Sometimes when restarting the PC it helps to continuously tap the F8 key (F8,F8,F8,F8,F8&.) until the option to select safe mode is displayed.

You might hear the PC start to beep after each time you hit the F8 key, but just keep doing so until you see the Safe Mode Start Up Option
Orangutang:
Your first suggestion points to issues relating to the installation of IE7; how is that related to my issue with the installation of SP3 for WinXP Pro?

caminante7
Yeah, but the instructions are just for resetting registry permissions which should fix your access denied problem because it resets the permissions of the whole registry including anything that the XP3 setup tries to access.
Ok let me give it a try, I just wanted to be sure.

Caminante7
Orangutan:

The subinacl.exe already resides in the Microsoft suggested location (C:\program files\windows resource kits\tools), so I left it there. Then I went ahead and follow your other instruction:
Second, open notepad, and copy/paste the following:

subinacl /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
subinacl /subkeyreg HKEY_CURRENT_USER /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f

Do a File, Save as, C:\fix_reg.cmd. Run C:\fix_reg.cmd

I ran the command and it ran fine; then, I tried the installation of SP3, but the results were the same.

Aguillon1949
Hmm, open to C:\WINDOWS, right-click "$NtServicePackUninstall$", and check if you have the right permissions.
Never mind. Let me do more research.
Thank you!
Also, try running this:
subinacl /subdirectories c:\windows /grant=administrators=f
Ok, I tried to run that command, and I received the following message: "Windows cannot find 'subinacl'. Make sure you typed the name correctly, and then trey again. To search for a file, click the Start button, and then click Search."
I copied the command from your note, so there is no typing error.
For your info, the file that does exist, is subinacl.exe
The file should be in:
C:\program files\windows resource kits\tools
so it should be:
"C:\program files\windows resource kits\tools\subinacl" /subdirectories c:\windows /grant=administrators=f
Do I need the " " the way you have it; so the whole comand looks like this:

"C:\program files\windows resource kits\tools\subinacl" /subdirectories c:\windows /grant=administrators=f

Correct?
Never mind. I ran the command the way you have it, and it did the work.
Do I attempt to install the SP3 now, or do I need to run anything else before I attempt the installation?
Additional info.
While waiting for your reply to my previous message (and before going to bed), I attempted the installation of SP3, and I received the exact same error message.
To be continued tomorrow....

Thank you.
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orangutang

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I haven't try your last recommendation about the MS kb949377 (I will try it this afternoon), but I wanted to let you know that somethings did change after I performed the previous recommendations and rebooted my PC.
The SP still does not install properly, but the previous errors are not there anymore. What happens now, is that the installation goes further but terminates prematurely with the following message: "The process terminated unexpectedly" After this, the only option is to cancel the setup, and the process removes the installed filed and prompts me to reboot the PC.

Like I said, I will be reading the KB article and see if it helps.

Thank you.
When installing SP3 do you keep using the same media or download file.

If So, Might try downloading a new copy and installing it again.
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

Also when installing, might help to disable any Anti-Virus Software you have on the PC before installing the Service Pack.
I will try the suggested solution. As a side note, I'm having kind of the same issue with Internet Explorer 7 (I'm currently on version 6), the upgrade to version 7 does not work. I wonder if the issues are related.
Apache09,

My issue has to do with SP3 for the operating system (WinXP Pro), and the link you're suggesting is for Microsoft Office.

Thank you for your willingness to help anyway, I really appreciate it.
Sorry Mate, pasted the wrong link. Should Read:

When installing SP3 do you keep using the same media or download file.

If So, Might try downloading a new copy and installing it again.
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

Also when installing, might help to disable any Anti-Virus Software you have on the PC before installing the Service Pack.
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