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Installed programs looking to the User Temp directories

I have three clients who ihave installed our Lien Writer program on their computers, like several hundred or so do a day, two Vista systems, one XP.  They are having problems I have never seen before and cannot account for.

The DEFAULT installation folder for the program is c:\program files\lien program.  The customers have not change this.  However, when they first run their programs they always seems to redirect and attempt to create and iinstall the remaining program files to their <user directory>\appdata\local\temp folders!! Further when the temp directory is periodically purged, out goes his database files!

I did a GOTO Meeting with his computer and did the install myself.  Same problem.

I have never heard of anything like this, and in thousands of customers this situation has never come up.  Any ideas on what is causing this redirect?

Network ManagementNetworking ProtocolsWindows Networking

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Rob Williams

8/22/2022 - Mon