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Have you checked your event viewer for anything related to the problem? Also, I might recommend installing SP3 if you haven't done that.
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Serial ports are not Plug 'n Play and attaching/removing devices can cause issues like this.
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We will check on the customer site the the next few days, thanks for the suggestions
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Hi,<br />
<br />
We have an issue with a computer that will not shutdown when a device is plugged into the COM port. The computer will reboot after it is shutdown.<br />
<br />
Thanks
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Hi,

We have an issue with a computer that will not shutdown when a device is plugged into the COM port. The computer will reboot after it is shutdown.

Thanks

Computer Reboots on shutdown when serial device plugged into COM port

A personal computer is a general-purpose computer whose size, capabilities and price make it useful for individuals, and is intended to be operated directly by an end-user with no intervening computer time-sharing models that allowed systems to be used by many people, usually at the same time. Personal computers may be connected to a local area network (LAN), either by a cable or a wireless connection, and through that to the Internet. A personal computer may be a laptop computer or a desktop computer running an operating system such as Windows, Linux or Macintosh OS.

Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.