I am a small business owner. I own an IT outsourcing firm that doubles as a computer repair shop. We provide tech support for local businesses, server installs, all the way down to general computer repair.
I'd like some help determining what software would aid us the most.
We have two departments, B2C, and B2B, the computer repair & it service departments, respectively.
B2B needs two solutions: CRM for sales management, and a HelpDesk system for trouble tickets, support, follow ups, etc. The CRM needs to provide automated Peachtree integration so that we do not have to copy/paste all the invoices into Peachtree (our accountants use it)
B2C needs some way to track inventory and work done related to each individual client and the computers they bring in.
It'd be great if there was an integrated solution out there that would tie B2C & B2B closer together.