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Parallels Desktop not running on MAC

oandosupport
oandosupport asked
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Last Modified: 2013-11-11
I just installed Parallel Desktop 3.0 for MAC on a MAC and everytime I launch the software I get an error message that I has quit unexpectedly. Thier support asked me to download and run the latest build on it but I cannot launch the software and the build will not run otherwise.

What can cause this and what is the way out?
Please help
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Author

Commented:
I have uninstalled and reinstalled the parallels desktop but still no joy! Please help
CERTIFIED EXPERT

Commented:
What version of OS X are you running?
What Mac hardware are you running Parallels on.

When you receive the " . . . has unexpectedly crashed" message, click the More information button. Paste that info here.

MacGeek

Author

Commented:
I am running Mac OS X version 10.5.4 on a Macbook Pro.

Author

Commented:
This is the log

Process:         Parallels [184]
Path:            /Users/uchedimiri/Desktop/Parallels Desktop.app/Contents/MacOS/Parallels
Identifier:      com.parallels.desktop
Version:         3.0 (3.0 Build 4128.0)
Code Type:       X86 (Native)
Parent Process:  launchd [146]

Date/Time:       2008-07-22 09:27:22.483 +0100
OS Version:      Mac OS X 10.5.4 (9E17)
Report Version:  6

Exception Type:  EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread:  1

Thread 0:
0   com.parallels.desktop               0x0034c890 0x1000 + 3455120
1   com.parallels.desktop               0x0034c938 0x1000 + 3455288
2   com.parallels.desktop               0x0034cac5 0x1000 + 3455685
3   com.parallels.desktop               0x0012e9b3 0x1000 + 1235379
4   com.parallels.desktop               0x000419ec 0x1000 + 264684
5   com.parallels.desktop               0x00006792 0x1000 + 22418
6   com.parallels.desktop               0x000066b9 0x1000 + 22201

Thread 1 Crashed:
0   libSystem.B.dylib                   0x9589168e __semwait_signal + 10
1   libSystem.B.dylib                   0x958bc36d pthread_cond_wait$UNIX2003 + 73
2   libGLProgrammability.dylib          0x91fec432 glvmDoWork + 162
3   libSystem.B.dylib                   0x958bb6f5 _pthread_start + 321
4   libSystem.B.dylib                   0x958bb5b2 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
  eax: 0x00000004  ebx: 0x958bc38d  ecx: 0xb00a0e9c  edx: 0x9589168e
  edi: 0xa02fde00  esi: 0xb00a1000  ebp: 0xb00a0f18  esp: 0xb00a0e9c
   ss: 0x0000001f  efl: 0x00000247  eip: 0x9589168e   cs: 0x00000007
   ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
  cr2: 0xb00a0fec

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0x90b77000 - 0x90bb5ff7  libGLImage.dylib ??? (???) <093b1b698ca93a0380f5fa262459ea28> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x90bb6000 - 0x90c49ff3  com.apple.ApplicationServices.ATS 3.3 (???) <064eb6d96417afa38a80b1735c4113aa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90c4a000 - 0x90cfcffb  libcrypto.0.9.7.dylib ??? (???) <330b0e48e67faffc8c22dfc069ca7a47> /usr/lib/libcrypto.0.9.7.dylib
0x90cfd000 - 0x90d43fef  com.apple.Metadata 10.5.2 (398.18) <9466e348fc3c1fece377ae1238fe74a7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
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0x91623000 - 0x91647fff  libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib
0x91648000 - 0x9164ffe9  libgcc_s.1.dylib ??? (???)  /usr/lib/libgcc_s.1.dylib
0x91650000 - 0x9192aff3  com.apple.CoreServices.CarbonCore 786.4 (786.4) <059c4803a7a95e3c1a95a332baeb1edf> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
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0x91e1a000 - 0x91e94ff8  com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
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0x96650000 - 0x9667ffe3  com.apple.AE 402.2 (402.2)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x96680000 - 0x96a90fef  libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x96a91000 - 0x96ab1ff2  libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x96ab2000 - 0x96bf8ff7  com.apple.ImageIO.framework 2.0.2 (2.0.2) <77dfee73f4c0d230425a5151ee0bce05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x971c1000 - 0x971cfffd  libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x971d0000 - 0x971dbfe7  libCSync.A.dylib ??? (???) <8011fc1963cebdde0c6f101dbee5afd7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x971dc000 - 0x971e3fff  com.apple.agl 3.0.9 (AGL-3.0.9) <7dac4a7cb0de2f6d08ae71c1249379e3> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97257000 - 0x9725dfff  com.apple.print.framework.Print 218.0.2 (220.1) <8bf7ef71216376d12fcd5ec17e43742c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x9725e000 - 0x972f1fff  com.apple.ink.framework 101.3 (86)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0xba900000 - 0xba916fff  libJapaneseConverter.dylib ??? (???) <7b0248c392848338f5d6ed093313eeef> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2  libKoreanConverter.dylib ??? (???) <51586b8d9ef39123fbe6918f12d8285f> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

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Commented:
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Commented:
I downloaded and installed the one from the website and still had the same error. I will do that again and let you know. Thank you
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Commented:
It crashes when trying to launch the application

Author

Commented:
Perfect. Thanks, Apparently someone had tried to install Parallels Desktop on the machine months ago unsuccesfully. I did a search all parallels folders and deleted it.
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