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When opening older files in Word 2007 I get error "Word cannot start converter mswrd632". How do I solve this problem?

rutlandict
rutlandict asked
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Last Modified: 2012-05-05
When opening older files in Word 2007 I get error "Word cannot start converter mswrd632". How do I solve this problem?

I have tried running Office Repair from the disk and this brings up 2 registry errors with the following messages:

"Error 1406. Setup cannot write the value to the registry key \CLSID\{F0291081-E87C-4E07-970A-A0A03761E536}. Verify that you have sufficient permissions to access the registry."

"Error 1406. Setup cannot write the value to the registry key \CLSID\{13DE4A42-8D21-4C8E-BF9C-8F69CB068FCA}. Verify that you have sufficient permissions to access the registry."

I have also tried reinstalling Office with no success.

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Commented:
Further to previous details, I do not have Lotus Notes installed which other sources have found to be a problem.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Did you install the converters when you did the Office install?  Image of what you may have seen attached.

If not, maybe you can try installing the Compatibility Pack...found at:
http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en




Install-Converters.jpg

Author

Commented:
To: JOrzech

I have tryed the above link and downloaded.  I tryed to open a file after a restart in word but unfortunately this has not work.  Do you have any other suggestions?

Thanks
Richard.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Hmmm - when you did a reinstall, did you change the options to include the converters?

I've also read that rather than reinstall through Control Panel, Add Remove Programs, that if you do a reinstall through setup.exe it may have a different effect.

Just tossing out some ideas here Richard...
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Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
ooh - I hate to hear that any document is beyond repair!  If you need just the text of the docs, you can try going to File, Open, and in the dropdown box, select Recover Text from any document....

Good luck.

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