anordquist
asked on
Setup Exchange ActiveSync and Outlook Mobile Access
I'm attempting to setup email synchronization support for users with smart phones. I'm running Exchange 2003 (with current patches). The first user device I was trying was a Verizon XV6700. It can sync to the user's desktop successfully, but is not synching to Exchange.
The user is setup in AD for all Mobile Services.
Looking at IIS on the Exchange server, the OMA website appears to be set correctly. Outlook Web Access is working, so I know I've got a good connection to the server. However, when I attempt to connect to the OMA website, I get prompted for my username/password, then get the error,
" A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator."
On the Exchange server's Event Log for Applications, I get a 1503 Event ID, with the source "MSExchangeOMA." Here's the text of the error:
------------------------
An unknown error occurred while processing the current request:
Message: The remote server returned an error: (403) Forbidden.
Source: Microsoft.Exchange.OMA.Exc hangeDataP rovider
Stack trace:
at Microsoft.Exchange.OMA.Exc hangeDataP rovider.Om aWebReques t.GetReque stStream()
at Microsoft.Exchange.OMA.Exc hangeDataP rovider.Ex changeServ ices.GetSp ecialFolde rs()
at Microsoft.Exchange.OMA.Exc hangeDataP rovider.Ex changeServ ices..ctor (UserInfo user)
Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
at System.Reflection.RuntimeC onstructor Info.Inter nalInvoke( BindingFla gs invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
at System.Reflection.RuntimeC onstructor Info.Invok e(BindingF lags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.RuntimeType.CreateI nstanceImp l(BindingF lags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.Activator.CreateIns tance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at Microsoft.Exchange.OMA.Use rInterface .Global.Se ssion_Star t(Object sender, EventArgs e)
Message: Exception of type Microsoft.Exchange.OMA.Dat aProviderI nterface.P roviderExc eption was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.Use rInterface
Stack trace:
at Microsoft.Exchange.OMA.Use rInterface .Global.Se ssion_Star t(Object sender, EventArgs e)
at System.Web.SessionState.Se ssionState Module.Rai seOnStart( EventArgs e)
at System.Web.SessionState.Se ssionState Module.Com pleteAcqui reState()
at System.Web.SessionState.Se ssionState Module.Beg inAcquireS tate(Objec t source, EventArgs e, AsyncCallback cb, Object extraData)
at System.Web.AsyncEventExecu tionStep.S ystem.Web. HttpApplic ation+IExe cutionStep .Execute()
at System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------
What's the next step to resolve this?
The user is setup in AD for all Mobile Services.
Looking at IIS on the Exchange server, the OMA website appears to be set correctly. Outlook Web Access is working, so I know I've got a good connection to the server. However, when I attempt to connect to the OMA website, I get prompted for my username/password, then get the error,
" A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator."
On the Exchange server's Event Log for Applications, I get a 1503 Event ID, with the source "MSExchangeOMA." Here's the text of the error:
------------------------
An unknown error occurred while processing the current request:
Message: The remote server returned an error: (403) Forbidden.
Source: Microsoft.Exchange.OMA.Exc
Stack trace:
at Microsoft.Exchange.OMA.Exc
at Microsoft.Exchange.OMA.Exc
at Microsoft.Exchange.OMA.Exc
Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
at System.Reflection.RuntimeC
at System.Reflection.RuntimeC
at System.RuntimeType.CreateI
at System.Activator.CreateIns
at Microsoft.Exchange.OMA.Use
Message: Exception of type Microsoft.Exchange.OMA.Dat
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.Use
Stack trace:
at Microsoft.Exchange.OMA.Use
at System.Web.SessionState.Se
at System.Web.SessionState.Se
at System.Web.SessionState.Se
at System.Web.AsyncEventExecu
at System.Web.HttpApplication
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------
What's the next step to resolve this?
The 403 error that it mentions may mean that you have required SSL on your OWA directory (the one named Exchange in IIS Manager). If so, you will need to temporarily not require SSL. Then perform the steps described in MS KB817379. And then re-require SSL.
ASKER
I followed the directions given for method #2 in kb817379, as this server is both front and back end. Still can't sync Outlook to the Exchange server.
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