MarkHurley
asked on
Odd synch issue with Nokia Mail for Exchange
I have ten users using Mail for Exchange to synchronise their phones with my exchange server.
Eight of them are working perfectly.
The other two receive messages on the phone saying that they do not have permission to sync. The logs show:
[409]. Verify that the Exchange mailbox Server is working correctly.
Oddly enough both users can browse to http://mailserver/oma and can view that just fine.
Any ideas?
Eight of them are working perfectly.
The other two receive messages on the phone saying that they do not have permission to sync. The logs show:
[409]. Verify that the Exchange mailbox Server is working correctly.
Oddly enough both users can browse to http://mailserver/oma and can view that just fine.
Any ideas?
Last Comment
Have any of the users that can not sync to exchange have there passwords expired? If there password has expired there is a chance that the phone is not updating to the correct password? If it has change the easiest thing to do is to delete server from active sync and recreate exchange server and restart the phone......
ASKER
I've wiped the phone and performed a reinstall of the Mail for Exchange software. Same issue.
I can enter in credentials for another user on the offending devices and they sync correctly.
I'm guessing from this that the issue is something specific to the offending user accounts - it does not appear to be an issue with the hardware or the sync software.
I can enter in credentials for another user on the offending devices and they sync correctly.
I'm guessing from this that the issue is something specific to the offending user accounts - it does not appear to be an issue with the hardware or the sync software.
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ASKER
I believe so. The users can browse to /oma just fine.
As I mentioned before I can use a different set of credentials on the devices that are not working and they'll operate fine - so it is a user specific issue. I only have one phone available to troubleshoot right now so I can't try the other way round but I imagine it wouldn't tell me anything useful anyway.
As I mentioned before I can use a different set of credentials on the devices that are not working and they'll operate fine - so it is a user specific issue. I only have one phone available to troubleshoot right now so I can't try the other way round but I imagine it wouldn't tell me anything useful anyway.
A lot of phones store the password in and does not delete the password till you turn off the phone after you deleted the server. I have seen your issue many times and it always works for me if i delete server restart phone and reconfigure....Good luck
ASKER
It appears that the users in question are missing the Microsoft-Server-ActiveSyn
http://www.ureader.com/msg/1175332.aspx
Unfortunately I can't seem to create anything in that path. Anyone got a specific way?
http://www.ureader.com/msg/1175332.aspx
Unfortunately I can't seem to create anything in that path. Anyone got a specific way?
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Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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