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Error when attempting to access internal Web site through RWW

I have users that need to access our Sharepoint site through RWW. They are able to connect to RWW but when the click on "Use my company's internal Web site" The server returns the following message: "The website declined to show this webpage". I have attempt numerous recommended fixes but to no avail. Remote web access is I am triying to find the default page for RWW but can only find the one that appears when you access it internally. Any help would be apprecieated.

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8/22/2022 - Mon