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If they can't install program themselves, then they can just do an online scan which also removes any viruses that are found.<br />
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These online scans below:<br />
TrendMicro:<br />
<a href="http://housecall.trendmicro.com/au/" rel="ugc">http://housecall.trendmicro.com/au/</a><br />
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Panda Activescan:<br />
<a href="http://www.pandasoftware.es/activescan/activescan-com.asp" rel="ugc">http://www.pandasoftware.es/activescan/activescan-com.asp</a><br />
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BitDefender:<br />
<a href="http://www.bitdefender.com/scan8/ie.html" rel="ugc">http://www.bitdefender.com/scan8/ie.html</a>
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I needed a webpage that I could remote control other pcs and that was the answer. Thanks 
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I'm being constantly called to help them with their computers, somethings are basic, some others I need physical access to the PC to explore windows. Is there preferably an online service or website that I can use to check if they have trojans or any other problems? There should be many software programs but sometimes I cannot go and install it let alone tell them to do it.
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I'm being constantly called to help them with their computers, somethings are basic, some others I need physical access to the PC to explore windows. Is there preferably an online service or website that I can use to check if they have trojans or any other problems? There should be many software programs but sometimes I cannot go and install it let alone tell them to do it.

What is the best online service or program to support family members o friends with their PCs?

Operating system security (OS security) is the process of ensuring OS integrity, confidentiality and availability. OS security refers to specified steps or measures used to protect the OS from threats, viruses, worms, malware or remote hacker intrusions. OS security encompasses all preventive-control techniques, which safeguard any computer assets capable of being stolen, edited or deleted if OS security is compromised, including authentication, passwords and threats to systems and programs.

OS Security

Spyware is software that aims to gather information about a person or organization without their knowledge and that may send such information to another entity without the consumer's consent, or that asserts control over a computer without the consumer's knowledge; it has also come to include programs that engage in various kinds of electronic fraud. Anti-spyware is software that removes or blocks that software; some common vendors include Malwarebytes, McAfee, Spybot-Search and Destroy, Ad-Aware and BitDefender.