melvinstokes
asked on
Users can not send messages to Email address outside the company
Users can send messages to email addresses INSIDE the company without issue
Users can recieve messages from email addresses OUTSIDE the company without issue
But users CAN NOT send messages to email addresses OUTSIDE the company
(@yahoo.com, @gmail.com, @chrysler.com, etc)
After trying to send a message to email addresses OUTSIDE the company users will get a return email stating Undeliverable (see snippet below) or a DELAYED message.
Any idea why this is happening?
Users can recieve messages from email addresses OUTSIDE the company without issue
But users CAN NOT send messages to email addresses OUTSIDE the company
(@yahoo.com, @gmail.com, @chrysler.com, etc)
After trying to send a message to email addresses OUTSIDE the company users will get a return email stating Undeliverable (see snippet below) or a DELAYED message.
Any idea why this is happening?
Your message did not reach some or all of the intended recipients.
Subject: Sarah's Sangria Recipe
Sent: 7/22/2008 9:30 AM
The following recipient(s) could not be reached:
'jenkins_abigail@hotmail.com' on 7/22/2008 9:30 AM
There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<pic-mich-svr-02.thepicgroup.int #5.5.0 smtp;550 OU-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support>
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If you are using a Dynamic IP address there is a very good chance that you will not be allowed to send mail via DNS.
I suggest you speak to your ISP and arrange to send mail via them as a smart host using an SMTP Connector.
I suggest you speak to your ISP and arrange to send mail via them as a smart host using an SMTP Connector.
ASKER
Dynamic IP addresses
I did verify that we are not on any IP Black list!
One thing I did notice....I compared my email server to a few other email servers in the company...when I do a IPCONFIG /DisplayDNS ...there are only 2 records that appear....
but when I do a IPCONFIG /DisplayDNS on the other email servers in the company I see a entire list of records and no users on these server are having outside email issues
I did verify that we are not on any IP Black list!
One thing I did notice....I compared my email server to a few other email servers in the company...when I do a IPCONFIG /DisplayDNS ...there are only 2 records that appear....
but when I do a IPCONFIG /DisplayDNS on the other email servers in the company I see a entire list of records and no users on these server are having outside email issues
If the emails were sitting in the queue then yes this may be the issue, however the emails are being rejected, and as such stipulates that DNS isn't the issue.
You need to speak to your host to arrange using them as a Smart Host to route your email through, or move to a Static IP Address.
You need to speak to your host to arrange using them as a Smart Host to route your email through, or move to a Static IP Address.
hi
which exchange server version are you using ?
from my memory, the default setting of exchange server is not allow you to send email, you need to create a send connector.
anthony
which exchange server version are you using ?
from my memory, the default setting of exchange server is not allow you to send email, you need to create a send connector.
anthony
The logs are showing that a connection is being established and that the email is being rejected.
ASKER
Additionally what I'm seeing now is after a day or so some people are getting emails from postmaster@THEPICGROUP.COM
I will attach a snippet
Hey Bigbigsheep how would I create a send connector?
I will attach a snippet
Hey Bigbigsheep how would I create a send connector?
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
mels5792@yahoo.com
(This is a text message attached)
Reporting-MTA: dns;pic-mich-svr-02.thepicgroup.int
Final-Recipient: rfc822;mels5792@yahoo.com
Action: delayed
Status: 4.4.7
Will-Retry-Until: Thu, 24 Jul 2008 10:43:04 -0400
X-Display-Name: melvin stokes
You might just want to check your internal DNS just to make sure everything is working fine.
ASKER
We were actually Blacklisted out of this world! We didnt have a PTR at a couple of our MSexchange server locations. Our Real world IP address at 2 different location were Blacklisted. Thanks for the direction and help
Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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Not sure if we are on any blacklist (I will check)
Not sure about the ReversDNS (I will check
Not sure about the server announcing itself with FQDN(FQDN???)
I did notice there are a lot of error messages in the Event Log on this server...
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