frodehoe
asked on
NTVDM CPU has encountered and illegal instruction
Hi! I recently got this error message.
C:\Windows\System32\svchos t.exe
NTVDM CPU has encountered and illegal instruction. Choose 'Close' to exit the program.
It pops up with a MS-dos window once in a while. I've run CCleaner and ADaware without any help. Please find attached the Hijackthis log and Screenshot of error message
Any suggestions? Thanks in advance for your help.
HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:38:54, on 21.07.2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.e xe
C:\WINDOWS\system32\winlog on.exe
C:\WINDOWS\system32\servic es.exe
C:\WINDOWS\system32\lsass. exe
C:\WINDOWS\system32\svchos t.exe
C:\WINDOWS\System32\svchos t.exe
C:\WINDOWS\system32\spools v.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDev iceService .exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\CCM\Cc mExec.exe
C:\Program Files\iPod\bin\iPodService .exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd. exe
C:\WINDOWS\system32\igfxpe rs.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre1.6.0_07\bin \jusched.e xe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper. exe
C:\Program Files\Google\GoogleToolbar Notifier\G oogleToolb arNotifier .exe
C:\WINDOWS\system32\ctfmon .exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\PROGRA~1\Citrix\ICACLI~ 1\Wfcrun32 .exe
C:\PROGRA~1\Citrix\ICACLI~ 1\WFICA32. EXE
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EX E
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EX E
C:\Program Files\Microsoft Office\OFFICE11\POWERPNT.E XE
C:\WINDOWS\system32\msiexe c.exe
C:\Program Files\Lavasoft\Ad-Aware\aa wservice.e xe
C:\Program Files\Lavasoft\Ad-Aware\Ad -Aware.exe
\plmosn2\brukere$\pm5plr\H iJackThis. exe
R0 - HKCU\Software\Microsoft\In ternet Explorer\Main,Start Page = http://intranett/
R1 - HKLM\Software\Microsoft\In ternet Explorer\Main,Default_Page _URL = http://intranett/
R1 - HKCU\Software\Microsoft\In ternet Explorer\Main,Window Title = peterson
R1 - HKCU\Software\Microsoft\Wi ndows\Curr entVersion \Internet Settings,ProxyServer = itd-proxy:8080
R1 - HKCU\Software\Microsoft\Wi ndows\Curr entVersion \Internet Settings,ProxyOverride = intranett;pbintranett;pete rsongroup. com;10.64* ;193.90*;k valitet*;h elpdesk;https://webmail.mondipackaging.com;192.120.186.*;< local>
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-7 84B7D6BE0B 3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.d ll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D 4DAF1D92D4 3} - C:\Program Files\Java\jre1.6.0_07\bin \ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-B A8D5E23E04 5} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C F10577473F 7} - c:\program files\google\googletoolbar 2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0 09027A5CD4 F} - c:\program files\google\googletoolbar 2.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtr ay.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd. exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpe rs.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobs ync.exe /logon
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin \jusched.e xe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe " -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper. exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbar Notifier\G oogleToolb arNotifier .exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon .exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON .EXE (User 'LOKAL TJENESTE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON .EXE (User 'NETTVERKSTJENESTE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON .EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON .EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2 \OFFICE11\ EXCEL.EXE/ 3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0 0401C60850 1} - C:\Program Files\Java\jre1.6.0_07\bin \ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0 0401C60850 1} - C:\Program Files\Java\jre1.6.0_07\bin \ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3 C9C571A826 3} - C:\PROGRA~1\MICROS~2\OFFIC E11\REFIEB AR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0 0C04F79568 3} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0 0C04F79568 3} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://intranett/
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0 E3A5CAA8CD 8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {17492023-C23A-453E-A040-C 7C580BBF70 0} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9 B79B87A6ED 0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2 D05CB95953 7} (MSN Photo Upload Tool) - http://by102fd.bay102.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5CD4310E-88FB-43C1-BE24-5 F3FA9C5C9D 1} (KooPlayer Control) - http://www.tvlution.com/KooPlayer.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-F CFDF33E833 C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1107303710455
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-C C0F2172161 6} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {A903E5AB-C67E-40FB-94F1-E 1305982F6E 0} (KooPlayer Control) - http://www.tvkoo.com/update/UKooPlayer.ocx
O16 - DPF: {D821DC4A-0814-435E-9820-6 61C543A467 9} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B 5AE0DC75AC 9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\T cpip\Param eters: Domain = petersongroup.com
O17 - HKLM\Software\..\Telephony : DomainName = petersongroup.com
O17 - HKLM\System\CS1\Services\T cpip\Param eters: Domain = petersongroup.com
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aa wservice.e xe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDev iceService .exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterServi ce.exe
O23 - Service: iPod-tjeneste (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService .exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: OneStep Search Service - Unknown owner - C:\Program Files\OneStepSearch\oneste p.exe (file missing)
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O24 - Desktop Component 0: (no name) - http://www.rosenborg.info/bakgrunner/09_1280x960.jpg
O24 - Desktop Component 1: (no name) - http://www.artpoker.net/WallpapersImages/1280x1024_PartyPoker02.jpg
O24 - Desktop Component 2: (no name) - http://gfx.dagbladet.no/pub/artikkel/5/53/534/534994/saf_1210529141.jpg
O24 - Desktop Component 3: (no name) - http://tbn0.google.com/images?q=tbn:H3tWkk1KrPqpWM:http://i274.photobucket.com/albums/jj274/djDarkM/sensation-white-2006-wallpaper-2-xx.jpg
--
End of file - 8108 bytes
error.gif
C:\Windows\System32\svchos
NTVDM CPU has encountered and illegal instruction. Choose 'Close' to exit the program.
It pops up with a MS-dos window once in a while. I've run CCleaner and ADaware without any help. Please find attached the Hijackthis log and Screenshot of error message
Any suggestions? Thanks in advance for your help.
HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:38:54, on 21.07.2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.e
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\svchos
C:\WINDOWS\System32\svchos
C:\WINDOWS\system32\spools
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDev
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\CCM\Cc
C:\Program Files\iPod\bin\iPodService
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.
C:\WINDOWS\system32\igfxpe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre1.6.0_07\bin
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.
C:\Program Files\Google\GoogleToolbar
C:\WINDOWS\system32\ctfmon
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\PROGRA~1\Citrix\ICACLI~
C:\PROGRA~1\Citrix\ICACLI~
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EX
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EX
C:\Program Files\Microsoft Office\OFFICE11\POWERPNT.E
C:\WINDOWS\system32\msiexe
C:\Program Files\Lavasoft\Ad-Aware\aa
C:\Program Files\Lavasoft\Ad-Aware\Ad
\plmosn2\brukere$\pm5plr\H
R0 - HKCU\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\Wi
R1 - HKCU\Software\Microsoft\Wi
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-7
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-B
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtr
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobs
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbar
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O14 - IERESET.INF: START_PAGE_URL=http://intranett/
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0
O16 - DPF: {17492023-C23A-453E-A040-C
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2
O16 - DPF: {5CD4310E-88FB-43C1-BE24-5
O16 - DPF: {6414512B-B978-451D-A0D8-F
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-C
O16 - DPF: {A903E5AB-C67E-40FB-94F1-E
O16 - DPF: {D821DC4A-0814-435E-9820-6
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B
O17 - HKLM\System\CCS\Services\T
O17 - HKLM\Software\..\Telephony
O17 - HKLM\System\CS1\Services\T
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aa
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDev
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google
O23 - Service: iPod-tjeneste (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: OneStep Search Service - Unknown owner - C:\Program Files\OneStepSearch\oneste
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService)
O24 - Desktop Component 0: (no name) - http://www.rosenborg.info/bakgrunner/09_1280x960.jpg
O24 - Desktop Component 1: (no name) - http://www.artpoker.net/WallpapersImages/1280x1024_PartyPoker02.jpg
O24 - Desktop Component 2: (no name) - http://gfx.dagbladet.no/pub/artikkel/5/53/534/534994/saf_1210529141.jpg
O24 - Desktop Component 3: (no name) - http://tbn0.google.com/images?q=tbn:H3tWkk1KrPqpWM:http://i274.photobucket.com/albums/jj274/djDarkM/sensation-white-2006-wallpaper-2-xx.jpg
--
End of file - 8108 bytes
error.gif
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER