troubleshooting Question

Java Applet Not Loading for One Individual

Avatar of KDLGates
KDLGatesFlag for United States of America asked on
JavaWeb BrowsersWeb Applications
11 Comments4 Solutions1309 ViewsLast Modified:
Assisting an employee with loading his Report viewing software, which is a Java Applet loaded within IE6. This system is functioning fine for all other users, and I also tried logging in as this user's ID & password, and it works fine on my system.

This user sees the Sun Java logo & progress bar, followed by only a blank white screen (no error messages or prompts). User had upgraded his Java however newer versions are known to have issues with this Applet, so we uninstalled all Java-named updates & items in Add/Remove Programs and reinstalled Java 2 Version 1.5.0_10-b03.

Went to Internet Options -> Security -> Local Intranet, Sites... -> Advanced, added *.lortobco.com . Deleted cookies / temporary files. Went to Control Panel -> Java -> Delete Files, left all temporary files marked, verified "JRE 1.5.0_10" was the single entry in Java Runtime Versions under the Java tab, enabled Logging under the advanced tab, clicked OK. Issue continued (blank screen instead of the Report View following the Java logo/progress bar). Verified that under Internet Options user has Java (IBM) | Use Java 2 v1.4.1 for [applet] (Requires Restart) disabled, Java (Sun) | Use JRE 1.5.0_10 for [applet] (Requires Restart) enabled, maching my system.

I am out of ideas on where to go from here (I am inexperienced in troubleshooting Java). Any suggestions are greatly appreciated.
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