asked on Java Applet Not Loading for One Individual
Assisting an employee with loading his Report viewing software, which is a Java Applet loaded within IE6. This system is functioning fine for all other users, and I also tried logging in as this user's ID & password, and it works fine on my system.
This user sees the Sun Java logo & progress bar, followed by only a blank white screen (no error messages or prompts). User had upgraded his Java however newer versions are known to have issues with this Applet, so we uninstalled all Java-named updates & items in Add/Remove Programs and reinstalled Java 2 Version 1.5.0_10-b03.
Went to Internet Options -> Security -> Local Intranet, Sites... -> Advanced, added *.lortobco.com . Deleted cookies / temporary files. Went to Control Panel -> Java -> Delete Files, left all temporary files marked, verified "JRE 1.5.0_10" was the single entry in Java Runtime Versions under the Java tab, enabled Logging under the advanced tab, clicked OK. Issue continued (blank screen instead of the Report View following the Java logo/progress bar). Verified that under Internet Options user has Java (IBM) | Use Java 2 v1.4.1 for [applet] (Requires Restart) disabled, Java (Sun) | Use JRE 1.5.0_10 for [applet] (Requires Restart) enabled, maching my system.
I am out of ideas on where to go from here (I am inexperienced in troubleshooting Java). Any suggestions are greatly appreciated.
This user sees the Sun Java logo & progress bar, followed by only a blank white screen (no error messages or prompts). User had upgraded his Java however newer versions are known to have issues with this Applet, so we uninstalled all Java-named updates & items in Add/Remove Programs and reinstalled Java 2 Version 1.5.0_10-b03.
Went to Internet Options -> Security -> Local Intranet, Sites... -> Advanced, added *.lortobco.com . Deleted cookies / temporary files. Went to Control Panel -> Java -> Delete Files, left all temporary files marked, verified "JRE 1.5.0_10" was the single entry in Java Runtime Versions under the Java tab, enabled Logging under the advanced tab, clicked OK. Issue continued (blank screen instead of the Report View following the Java logo/progress bar). Verified that under Internet Options user has Java (IBM) | Use Java 2 v1.4.1 for [applet] (Requires Restart) disabled, Java (Sun) | Use JRE 1.5.0_10 for [applet] (Requires Restart) enabled, maching my system.
I am out of ideas on where to go from here (I am inexperienced in troubleshooting Java). Any suggestions are greatly appreciated.
Web BrowsersJavaWeb Applications
Last Comment
CEHJ
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Just double checking - this is the Sun Java Console option within IE's Tools menu while the Applet is running?
Should be yes. Not 100% sure as don't use IE
ASKER
Here is the error log from user's Sun Java Console. All Greek to me, except the first line is looking for C:\Documents and Settings\fla129\EEProps.tx
Java Plug-in 1.5.0_10
Using JRE version 1.5.0_10 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\fla129
--------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to
--------------------------
java.io.FileNotFoundExcept
at java.io.FileInputStream.op
at java.io.FileInputStream.(U
at EnterpriseExplorerApplet.L
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
java.lang.NullPointerExcep
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.CmdBu
at com.mobius.cmdbutton.Comma
at EnterpriseExplorerApplet.i
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
Results Applet was destroyed
java.lang.NullPointerExcep
at EnterpriseExplorerApplet.d
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
java.io.FileNotFoundExcept
at java.io.FileInputStream.op
at java.io.FileInputStream.(U
at EnterpriseExplorerApplet.L
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
java.lang.NullPointerExcep
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.CmdBu
at com.mobius.cmdbutton.Comma
at EnterpriseExplorerApplet.i
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
Java Plug-in 1.5.0_10
Using JRE version 1.5.0_10 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\fla129
--------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to
--------------------------
java.io.FileNotFoundExcept
at java.io.FileInputStream.op
at java.io.FileInputStream.(U
at EnterpriseExplorerApplet.L
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
java.lang.NullPointerExcep
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.CmdBu
at com.mobius.cmdbutton.Comma
at EnterpriseExplorerApplet.i
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
Results Applet was destroyed
java.lang.NullPointerExcep
at EnterpriseExplorerApplet.d
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
java.io.FileNotFoundExcept
at java.io.FileInputStream.op
at java.io.FileInputStream.(U
at EnterpriseExplorerApplet.L
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
java.lang.NullPointerExcep
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.Proce
at com.mobius.cmdbutton.CmdBu
at com.mobius.cmdbutton.Comma
at EnterpriseExplorerApplet.i
at EnterpriseExplorerApplet.j
at EnterpriseExplorerApplet.i
at sun.applet.AppletPanel.run
at java.lang.Thread.run(Unkno
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
>>...the first line is looking for C:\Documents and Settings\fla129\EEProps.tx
Indeed - and it can't find it - the error message is quite clear
>>
please note that this file is not located on my own personal system (even with the Applet which is not loading for user loaded on my machine), and this application is running OK for me:
>>
Possibly because you've got the file C:\Documents and Settings\\EEProps.txt ?
Indeed - and it can't find it - the error message is quite clear
>>
please note that this file is not located on my own personal system (even with the Applet which is not loading for user loaded on my machine), and this application is running OK for me:
>>
Possibly because you've got the file C:\Documents and Settings\\EEProps.txt ?
ASKER
>> Possibly because you've got the file C:\Documents and Settings\\EEProps.txt ?
Strangely enough, I don't, even when logged in with my username with the Applet in IE running and loaded to the initial page (where it is failing for user).
I have no idea what EEProps.txt is and have not yet received an answer from the administrator on what this file is or why it would be needed.
Is it at all possible that EEProps.txt is a file built-in or otherwise created by Java or Windows?
If not, would opening a completely different Java Applet be a way to prove that Java is working on the user's system? If so, as a personal favor, would it be possible to recommend a safe public Web-accessible Java Applet to test?
Any aid is appreciated - CEHJ has been extremely helpful.
Strangely enough, I don't, even when logged in with my username with the Applet in IE running and loaded to the initial page (where it is failing for user).
I have no idea what EEProps.txt is and have not yet received an answer from the administrator on what this file is or why it would be needed.
Is it at all possible that EEProps.txt is a file built-in or otherwise created by Java or Windows?
If not, would opening a completely different Java Applet be a way to prove that Java is working on the user's system? If so, as a personal favor, would it be possible to recommend a safe public Web-accessible Java Applet to test?
Any aid is appreciated - CEHJ has been extremely helpful.
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
This issue is now being looked at & researched by our company's administrator for this application (ie., out of my hands); it does seem like it is somehow an application-specific problem. Very much appreciated the assistance. :)
:-)