troubleshooting Question

Exported reports vanishing

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heisenstein asked on
Web BrowsersEnterprise SoftwareWindows XP
6 Comments2 Solutions373 ViewsLast Modified:
Our ERP software creates reports that can be exported to Excel, a PDF, CSV, or other file types.  To do this, it uses Internet Explorer.  All our systems are running IE7 on Windows XP Pro.

When a user goes to export a file, the program opens an IE window, and the file download dialog displays, with the name of the report.  The first time you do this each day, it works fine.  However, subsequent attempts to export reports give me the file download dialog, but when you choose save or open, the dialog box dissappears, and no file is downloaded.

I have checked and emptied all temporary files  on the affected PCs, and even changed the temp location, with no resolution.  This is not happening to all of our users, but the ones it is affecting are experiencing it often.
IT Manager

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