Avatar of bleeaua
bleeaua

asked on 

I think my MAC is hijacked and infected. I need remote expert help to cleanup.

Can you assist with this matter? I have AVAST installed, and I get lots of scan results=ERR 13 and I cannot remove them. They result in UNPROCESSED when I want to to must them to the VIRUS CHEST.
Anti-Virus AppsMac OS X

Avatar of undefined
Last Comment
Marc Z
Avatar of Eoin OSullivan
Eoin OSullivan
Flag of Ireland image

I doubt your mac is infected (there are virtually NO viruses or spyware for OSX out there) but you may have damaged files or specific files that Avast cannot scan properly on the Mac.

1. Email Avast detailing the files and the error and they should be able to tell you if the files are really infected
2. On the Mac - run Disk Utility and REPAIR all file permissions.


Avatar of dsexton18
dsexton18

I agree  there is only 1 known viruse to mac last I knew.  I would contact the company that makes your antivirs software and see what they tell you.  I sounds like a probelm with there software.  
ASKER CERTIFIED SOLUTION
Avatar of Marc Z
Marc Z
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of Marc Z
Marc Z
Flag of United States of America image

bleeaua,

Did you understand my last post? Do you have more questions?
I also referred to this issue being likely caused by files that Avast cannot scan.  I agree that mtz1of4 provided the most specific answer and should get the points
Avatar of younghv
younghv
Flag of United States of America image

eoinosullivan,
Thank you for the comment.
This is my first time at trying 'Cleanup' and I have managed to get a couple wrong.
When the Administrator comes through, he can do a 'split' with:
{http:#22067079} and {http:#22098497}

I've done about 600 abandoned questions in the past couple of days, so please feel free to comment when you find I've gotten one wrong.

Vic
Avatar of Marc Z
Marc Z
Flag of United States of America image

I have no objections to splitting.
Anti-Virus Apps
Anti-Virus Apps

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.

23K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo