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The synaptics touchpad detected as standard pointing device in sub menu

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Last Modified: 2013-11-17
The Driver is installed in device manager as is installed and worked as far as clicking tapping and movements.  The problem i have is there is no option to setup the scrolling which is very annoying as i use it all of the time, as well as the tapping feature enable/disable functions.  The problem i am sure is that it shows up as standard pointing device on the second section, i am not sure what files i need to modify or replace to get that to use the driver i have, i have forced the toucphad device on the main driver and it didn't help as well as use the normal touchpad driver for the mouse itself. I would prefer not to reload but i will if I have to. I also checked the bios.
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Commented:
in the sreen you have shown click on the settings you find all options regarding your touchpad you can configure your touch pad as you want it

Commented:
Was the touch pad's scrolling working fine earlier ?
Looks like the driver of the touchpad not behaving normally.

Did you install some new hardware which caused the problem. If you are running XP you could roll back system to some earlier point  You will need a driver for your laptop which you need to install. Its the option which you will have to do finally.
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Commented:
The settings buttons only shows configurations for the left and right button.
Just to be sure i ran the Restore cds again from toshiba, The first thing i did once it booted into windows and was done with the setup was check the properties and i have the same exact thing.  I am sure its something with that image and/or bad hardware. I find it hard to believe its a hardware issue.  I flashed the bios as well as checked the settings to see if there was anything to change regarding the mouse. The machine currently sits With the fresh install and nothing changed. I am thinking of doing a normal XP load from a generic OEM disc to see if it will work loading the synaptics driver first? Any other ideas before i do this.
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Commented:
you can always contact toshiba with your problem

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Commented:
I am submitting the information to them right now to see if they have any solutions. I will be sure to post what i find, in the mean time if anyone things of anything let me know.
rid

Commented:
The synaptics touchpads require synaptics drivers. If you can't find them on the Toshiba site, you can go to synaptic's. These drivers are not on XP install CDs, not unless you have a restore disk explicitly for your unit, with all drivers included.

www.synaptics.com

If you have any other specific mouse drivers installed, uninstall them, as they often cause conflicts. Windows generic drivers will coexist peacefully with synaptics drivers, though.

Verify that the touchpad is indeed a synaptics.... some laptops use Alps on some models and the drivers don't match.
/RID

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Commented:
Toshiba has an "image" that installs all drivers which are also available on their site if you do a standard install. i have tried the drivers from synaptics already. Toshiba is going to try some things if that doesn't work its a clean build without any drivers then i will load them all my self and see if it works if not i will have to ship it back for  repair :(

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Commented:
Alright it has to be hardware or something in the bios.  I installed XP from a regular OEM disc, SP2 then loaded the synaptics driver. Same issue.  Then i decided what the heck and ran the restore discs back to vista.  Vista gives me a different error but same issue, Unable to connect to synaptics pointing device.  I guess i am going to have to ship the laptop back as it must be faulty hardware. Anything else you guys can think of before i Ship it out?
rid

Commented:
The VISTA error message is a bit helpful, actually. It does indeed sound like hardware. Unless you can find that the touchpad has been disabled by a BIOS setting, it is probably defective.

Stupid question, perhaps, but there is no other pointing device involved here? An external mouse will often cause touchpad drivers to become confused.
/RID

Author

Commented:
Not that stupid of a question as it wouldn't be the first time. I wish that was the case but there is not another device nor have i hooked one up to the notebook. the worst part of the whole ordeal is the notebook is about 4 days old :( I guess i will ship it out as i don't see anyway to get it to work without replacing the unti. Thanks for everyones input and suggestions.
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