My laptop runs windows vista. The laptop no longer boots all the way to the desktop, it runs a system repair program and is unable to fix the problem. I then receive the blue screen and error about the file win32k.exe and a bunch of other zeros. The computer can not even run in safe mode, nor does the system restore to an earlier point run successfully.
I have rebooted the computer a bunch of times already and also received another error message saying that the computer is unable to boot due to a loss of a file in a thread line that allows the system to return to normal and boot successfully.
This has happened once before, and tech support had no other solution for it than too restore the system back to factory settings and files due to a file driver missing/corrupted. It's my files that I truly don't want to loose, of course.
QUESTION: Since I am able to open up the command prompt window, is it possible to have some of my files copied over to my external drive before I have to do a factory restore?
If yes, may I please be directed on how to do that.
I guess you can say that I am truly hoping that the system booting up is my only problem and that my files are still intact...