We help IT Professionals succeed at work.

Emergency!  Exchange mailbox store will not mount

Techdivision asked
Last Modified: 2008-07-23
I am stuck in a cupboard under the stairs with the Managing Director on his way in, and getting the following message whenever I try to mount the Exchange mailbox store:

Information Store (4648) First Storage Group: Database C:\Program Files\Exchsrvr\MDBDATA\priv1.edb requires logfiles 22296-22299 in order to recover successfully. Recovery could only locate logfiles up to 22298.

I'm currently backing up the whole log-files and database directory, but could anyone please advise me on what commands to run on this database?  I have the eseutil utility ready to run (haven't run it yet - backing up first), I have res1.log, res2.log, and e00.log, but don't know what the quickest way to resolve this is yet.  Can anybody advise?
Watch Question

Adam GrahamEnterprise Architect

Here is a good article about understanding ESEUTIL


This one is on us!
(Get your first solution completely free - no credit card required)

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.