troubleshooting Question

Unable to send and to receive mails (qmail) since today

Avatar of buchli
buchliFlag for Switzerland asked on
Anti-Virus AppsEmail Software
4 Comments1 Solution966 ViewsLast Modified:
Dear experts

Since this morning, our qmail reports the following when we try to send a mail:

2008-07-23 13:06:21.203413500 starting delivery 3: msg 261365 to remote
2008-07-23 13:06:21.203427500 status: local 0/10 remote 1/20
2008-07-23 13:06:21.206351500 delivery 3: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
2008-07-23 13:06:21.206362500 status: local 0/10 remote 0/20
2008-07-23 13:24:30.381655500 starting delivery 4: msg 202975 to remote
2008-07-23 13:24:30.381659500 status: local 0/10 remote 1/20
2008-07-23 13:24:30.777815500 delivery 4: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
2008-07-23 13:24:30.777818500 status: local 0/10 remote 0/20

The only change since yesterday:
The virus scanner has updated (like every night). We use mcafee and the system is a SuSE Linux.

The responsible person for this mailserver is not rechable.
Has anyone an idee how to fix this? This is very urgent.

Kind regards

The service faded out since yesterday. Yesterday at 6 pm we received the first errors (once every 5 to 10 minutes), then it got worse and since today 10 am we are not able to get or send any mails.

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