Customer cannot reach their own website
I have a customer that from within the business location they cannot access their own website whcih is hosted externally. They can get to any other website on the internet except their own. From home they can get to the site, but at work none of the 8 computers can access the site.
The problem began shorlty after the hosting company moved to new servers. I'm stumped as to what to try for this problems.
They are on a Windows 2003 Standard server network with a T1 512 data line with an Adtran router
The problem began shorlty after the hosting company moved to new servers. I'm stumped as to what to try for this problems.
They are on a Windows 2003 Standard server network with a T1 512 data line with an Adtran router
Last Comment
> The problem began shorlty after the hosting company moved to new servers. I'm stumped as to what to try
> for this problems.
Active Directory Domain in there?
Is the AD Domain name the same as the public one? If so, you'll find you either need to add or modify a record on the internal DNS server for the website.
Chris
ASKER
Another thing they called me on with this was after a reboot of server they can get to the websiter, but now thier email doesn't work.
The AD Domain name is a .local suffix
The AD Domain name is a .local suffix
What do you mean by e-mail doesn't work? What kind of symptoms are you seeing?
Chris
What kind of e-mail server are they using? Do they have exchange or is someone hosting a POP server for them?
ASKER
All six workstations use Outlook Express for their email. They use their hosting compnay for their email. They get server timed out error message when they try to send or receive. I'll get the exact error message later when I get onsite.
Thanks
Thanks
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DNS
The Domain Name System (DNS) is a hierarchical, globally distributed system responsible for associating the name of a computer, service or other resource into an IP address for connecting to the Internet or a private network. Most prominently, it translates domain names to the numerical IP addresses needed for the purpose of computer services and devices worldwide.
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Good Luck.