troubleshooting Question

Create a USB Virtual Printer Port

Avatar of smullen0222
smullen0222Flag for United States of America asked on
PCPrinters and Scanners
5 Comments2 Solutions5422 ViewsLast Modified:
I am setting up a new PC for a lady that has a UPS (Esko) 2442 Thermal Label with a serial connector.
Her new PC only has USB ports for connecting.
I bought a Keyspan USB Serial Adapter which configured as COM4.
When I run the Keyspan diagnostics, the status is "Failed: Bad/unsupported configuration".
I called UPS Technical Support to see if they could recommend an adapter and they will not,
although they say that other customers have done this (obviously).
Can any of you recommend an adapter that will work with this printer?
Also, UPS told me to create a virtual USB printer port.  How can I do this without actually
connecting a USB printer?  Is that possible.

ASKER CERTIFIED SOLUTION
Rajith Enchiparambil
Office 365 & Exchange Architect

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