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jdff

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Can't install driver on Sony PCG-TR1AP

Can some on help me with this, I can't install the driver for the motion eye camera on this Sony PCG-TR1AP, I'm running windows XP Pro SP3 and so far I see the device at the device manager as USB Device, once I point it to the driver folder it says that it can't find the right driver.
The driver was download from Sony website. so-511720f03ef.exe

Any ideas?

Thanks
jdff
System UtilitiesWindows XPPeripherals

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f-king
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remeshk
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Hi,

you have to install the driver by double clicking the executable file which you have downloaded from sony web site.

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jdff

ASKER

That was the first thing I did remeshk.

Still did not work.
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remeshk
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what is showing in your device manger about this camera ?

Driver is installed or it is disply any yellow color ! mark anything.. ?
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jdff

ASKER

Yellow exclamation.
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nobus
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try to delete the entry in device manager, uninstall the software, and disconnect the unit
then run the exe file, and connect it only when asked for
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f-king
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did you follow install instructions at bottom of the page:
http://esupport.sony.com/US/perl/swu-download.pl?mdl=PCGTR1AP&upd_id=935&os_id=7
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jdff

ASKER

f-king, I've done that did you see the file name that I wrote on the message? is the same one from your link.
nobus, can't remove the camera it is built in on the system, have removed the USB device from the device manager many times no success.
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f-king
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try to remove in safe mode and see what happens.
Do you have any other USB devices plugged in while you are installing the camera?
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Windows XP
Windows XP

Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.

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