troubleshooting Question

I have a virus which avast is identifying as w32/:zbot-ajn, but I cannot remove it

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granite03 asked on
Anti-Virus Apps
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I need to get rid of a virus on one of my machines, which Avast identifies as W32/Z:/BOT-AJN.  Avast doesn't remove it and I have tried Kaspersky which crashes the machine, even when Avast has been removed.
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