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How to connect a laptop to a Cisco CSS 11500?

We have a CSS 11500 which has never (to my knowledge) been used and I would like to reset the config and passwords and get it up and running. It powers on, but much more than that I could not say.

How do I connect to it?

How do I change/delet the passwords?

How do I reset the config back to factory?

Many Thanks
Switches / HubsCiscoHardware

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that1guy15
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that1guy15
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You are first going to need to reset your password so you can access the CLI. Use this doc to help. It will walk you through it step by step.

http://www.cisco.com/en/US/products/hw/contnetw/ps789/products_password_recovery09186a0080110d14.shtml

After you reset your password and login to the CLI then you can clear the startup-config using this command

clear startup-config

After the startup config is cleared you will need to reboot the CSS 11500 to reset the switch. It will then load with factory defaults
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nmmhelpdesk
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ASKER

The problem is that although I connect the console cable to the com port of the laptop nothing is coming up in hyper terminal.
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