"Error while archving 'Top of Information Store' in store 'Mailbox-Jane Doe'. You don't have appropriate permission to perform this operation."
I have a user that at times can get the error message in the title. She closes it and works ok.
I saw the article on Microsoft:
http://support.microsoft.com/kb/888089
and it does not apply for us. We are running Outlook 2K3 SP3. Our pst file format is also a personal folder file.
Anyone else run into this or have a solution? Thanks
I saw the article on Microsoft:
http://support.microsoft.com/kb/888089
and it does not apply for us. We are running Outlook 2K3 SP3. Our pst file format is also a personal folder file.
Anyone else run into this or have a solution? Thanks
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ASKER
I took the archive .pst file, renamed it and let outlook re-create it today (our settings are to archive once a day). The error occurred again for my user.
Any other suggestions?
Any other suggestions?
The best way to troubleshoot this would be to enable logging in Outlook client, collect the ETL logs and make Microsoft check them.
Other way would be to rule out the possibilities one by one ->
1. We have already created a new profile and new .ost file.
2. Try creating a new profile and a new .ost file on some other machine (check if its machine specific)
3. Take the backup of the mailbox in a .pst file using Outlook or exmerge from the server, delete the mailbox, create a new blank mailbox for this user (may be on a different store) and then put the .pst data back and check.
4. You may also try moving the mailbox from one store to another.
5. Final would be to delete the user account, create a new user account and then attach the existing mailbox to user's new account.
Other way would be to rule out the possibilities one by one ->
1. We have already created a new profile and new .ost file.
2. Try creating a new profile and a new .ost file on some other machine (check if its machine specific)
3. Take the backup of the mailbox in a .pst file using Outlook or exmerge from the server, delete the mailbox, create a new blank mailbox for this user (may be on a different store) and then put the .pst data back and check.
4. You may also try moving the mailbox from one store to another.
5. Final would be to delete the user account, create a new user account and then attach the existing mailbox to user's new account.
ASKER
Not to sound sarcastic, but you've gotten help from Microsoft before?
I am going to try and delete her mail profile from her login have her reboot and re-create it to see if anything changes for her. (Option 3)
1,2, 3, 4 isn't applicable for us and option 5 we have no chance of (business rules)
I'll let you know.
I am going to try and delete her mail profile from her login have her reboot and re-create it to see if anything changes for her. (Option 3)
1,2, 3, 4 isn't applicable for us and option 5 we have no chance of (business rules)
I'll let you know.
ASKER
Make that 1,2,4 I am going to try 3
ASKER
Thanks so much for your help.
I was able to remove her profile and re-add it and that seemed to resolve the problem. Thanks again for the direction!
I was able to remove her profile and re-add it and that seemed to resolve the problem. Thanks again for the direction!
ASKER