troubleshooting Question

User Re-enabled and cannot access inbox

Avatar of ITGonline
ITGonlineFlag for United States of America asked on
ExchangeOutlook
3 Comments2 Solutions539 ViewsLast Modified:
I did a search here for a few of these keywords and got a lot of responses, but none (that I read) dealt with my specific issue.

We had a certain user leave our company a couple weeks ago. We disabled his exchange account, but did not delete it. Another user who is taking his place needs access to the ex-employees old emails. We figured it would be as simple as re-enabling the other users mailbox and assigning the new guy rights to it and then opening it the new guys Outlook.

Once we re-enabled the account, we cannot connect to his mailbox no matter what we do. We tried it on several PC's thinking maybe it was a software issue, but it didnt work on the three we tried it on, including the PC that this former employee used.

We have the error message (Event ID 9548) in the event log that mentions not having a "Master Account SID". Not sure if that would cause us to not be able to access this mailbox or not. I have also tried doing this same task with another user who recently left the company. Her account was still disabled and not yet deleted. Once I re-enable it, I can't access it either. Once I choose the profile to use upon starting Outlook, it gives me a login prompt where I have tried every combination of username and domain (including FQDN) possible.

I am sure there is probably some detail or setting we are overlooking, but cannot figure this one out.

Is there some other way to open an old users mailbox store in a current employees inbox?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 2 Answers and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros