troubleshooting Question

Setting Up Exchange

Avatar of carollnyc
carollnyc asked on
ExchangeWindows OSSSL / HTTPS
1 Comment1 Solution535 ViewsLast Modified:
I had to do a factory reset (very long, tedious story) and as a result
> have to reconfigure the device to synch with the Exchange server I use.
> I have the settings from but it will not work with Active
> Sync (on my computer running XP) or on my HP Tablet (running Vista). I
> keep getting a message that my credentials are not correct. I have
> spent a huge amount of time on this- HP support has been helpless -
> they send me to and they are also clueless. I had done this
> working once before with the help of a genius from t-mobile but nobody
> else there seems to be able to help.

The issue seems to be something to with the Exchange settings - I am using the ones provided by (they provide my Exchange mail) and some arcane setting on the IPAQ that needs to be set so I can sync directly with the Exchange server. I get a message that asks me to correct my credentials -- the username is correct ( exxxxxxx) and the domain Exchange -- these are provided by 1 and 1 -- I keep entering my password but it does not save it.  I am not sure but I think that the issue has to do with SSL encryption and some setting on the IPAQ itself.

I've taken screen shots of the relevant (I think!) pages from the 1and1 website as well as the settings on my computer - that does sync with the Exchange server.  

If you can help, I'd be very grateful.  

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