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Adobe Reader installation error 1402

I am trying to upgrade the version of Adobe Reader from 7.0 to 9.0.

During the installation I receive and this error:

Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C523F39F-9C83-11D3-9094-0010BD0D535}\ProgID. Verify that you have sufficient access to that key, or contactsyour support personnel

I have tried manually uninstalling Reader 7.0 using these instructions:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400728&sliceId=2
and
I have also tried using the installer cleanup utility from Microsoft

Nothing has work. I receive the same error each time.

Richard_de_groot

"Verify that you have sufficient access to that key". Can you right mouse click on the hyve and check your administrator credentials and that administrator has full control on the hyve.

Hope this helps.

Richard.

getair

ASKER

I have logged in as domain and local administrator and still have the issue. "Everyone" has full control of the hyve.

When I try to open the items below the key I receive the following error:

Cannot open ProgID: Error while opening key
Cannot open Programmable: Error while opening key
Cannot open TypeLib: Error while opening key
Cannot open VersionIndependentProgID: Error while opening key

Richard_de_groot

Can you try to repair the registry by defragging it by Sysinternal tools?
Download Pagedefrag http://technet.microsoft.com/en-us/sysinternals/bb897426.aspx and run it. It will defrag/repair your registry. Can you try?

Richard.

getair

ASKER

I am receiving the same errors during the installation and while clicking on the registry keys after running the defrag tool.

ASKER CERTIFIED SOLUTION

getair

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Richard_de_groot

Great to hear my solution helped you. If you want to reward me with the points you can do so to select my answer and reward the points if you like. If you feel I did not help you you can choose to select your own answer as the solution.

If you need help. PLease let me know.

Have a great day.

Richard.