troubleshooting Question

How do you troubleshoot blue screens?

Avatar of notta3d
notta3dFlag for United States of America asked on
Windows XP
14 Comments1 Solution695 ViewsLast Modified:
Today I had a call that a user is getting intermittent blue screens. When I went out I checked the event viewer, but didn't really see anything. Most of the time I just bring the machine back to my office and run diagnostics on the drive, but other than that we usually just end up re-imaging the machine.

I asked the user if the problem occurs at specific times or during a specific action and he said that the problem happens randomly. He asked me so what's wrong? I had no answer for him.

So, I'm not asking about this problem specifically, but asking how you guys start troubleshooting blue screens in general?
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