troubleshooting Question

MSCRMAsyncService keeps failing

Avatar of Makolyte
MakolyteFlag for United States of America asked on
Microsoft Dynamics
10 Comments1 Solution1712 ViewsLast Modified:
Hello, we have CRM 4.0 installed, and yesterday it suddenly started acting up. In Event Viewer I see that the error is:

Exception: Microsoft.Crm.Metadata.EntityMetadataNotFoundException: The entity with ObjectTypeCode = 0 was not found in the MetadataCache.
   at Microsoft.Crm.Metadata.DynamicMetadataCache.GetEntity(Int32 entityCode)
   at Microsoft.Crm.Asynchronous.QueueDataAccess.GetEntityLogicalNameFromObjectTypeCode(Int32 objectTypeCode)
   at Microsoft.Crm.Asynchronous.QueueDataAccess.GetLookup(Object objectId, String objectIdName, Int32 objectDsc, Int32 objectTypeCode)
   at Microsoft.Crm.Asynchronous.QueueDataAccess.<>c__DisplayClass2.<SelectEvents>b__0(Object[] values)
   at Microsoft.Crm.Asynchronous.DataAccessBase.ExecuteSqlCommandAndProcessRecords(IDbCommand command, RecordProcessor recordProcessor)
   at Microsoft.Crm.Asynchronous.QueueDataAccess.SelectEvents(Int32 numberOfEvents)

I checked after this happened yesterday and the Microsoft Dynamics CRM Asyc Service was shut off, probably cuased by the error occuring. So i clicked on the service, clicked properties, and in Recovery i set it to attempt to recover 3 times instead of once. That seemed to fix the probaly temporiarily, but this problem keeps happening.

Any suggestions?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 10 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 10 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros