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Cannot print conntents of IFrame in CRM 4.0

MindenMan asked
Last Modified: 2013-05-06
Hi all;
I'm using MSCRM4.0 and I've created an Iframe that refers to another html page that then brings up a map of where our customer is - as per the following article:

The iFrame and map works a treat and brings up more or less any address in the UK.  However, when I go to the "print" button on the account window and the preview is generated I just get an empty window along with all the other account info printed.  I've tried just adding a print button with script to the html page.  This works kinda, in that the map prints but I also get numerous script errors such as:
Line 38 Char 1 LOCID_UI_DIR undefined

Line 174 Char 1 Object expected

Line 115 1 _bPresenceEnabled is undefined

These errors appear to come from the following page:
sfa/accts/edit.aspx?id={GUID of account is here}

My current print "fix" is using a print.js file as follows:
if ( printIsNativeSupport() )
  window.print2 = window.print;
window.print = printFrame;

// main stuff
function printFrame(frame, onfinish) {
  if ( !frame ) frame = window;

  function execOnFinish() {
    switch ( typeof(onfinish) ) {
      case "string": execScript(onfinish); break;
      case "function": onfinish();
    if ( focused && !focused.disabled ) focused.focus();

  if ( frame.document.readyState !== "complete" &&
       !confirm("The document to print is not downloaded yet! Continue with printing?") )

 if ( window.print2 ) { // IE5
    var focused = document.activeElement;
    if ( frame.print2 ) frame.print2();
    else frame.print();
  var eventScope = printGetEventScope(frame);
  var focused = document.activeElement;
  window.printHelper = function() {
    execScript("on error resume next: printWB.ExecWB 6, 1", "VBScript");
    printFireEvent(frame, eventScope, "onafterprint");
    printWB.outerHTML = "";
    window.printHelper = null;
    "<object id=\"printWB\" width=0 height=0 \
  printFireEvent(frame, eventScope, "onbeforeprint");
  window.printHelper = printHelper;
  setTimeout("window.printHelper()", 0);

// helpers
function printIsNativeSupport() {
  var agent = window.navigator.userAgent;
  var i = agent.indexOf("MSIE ")+5;
  return parseInt(agent.substr(i)) >= 5 && agent.indexOf("5.0b1") < 0;

function printFireEvent(frame, obj, name) {
  var handler = obj[name];
  switch ( typeof(handler) ) {
    case "string": frame.execScript(handler); break;
    case "function": handler();

function printGetEventScope(frame) {
  var frameset = frame.document.all.tags("FRAMESET");
  if ( frameset.length ) return frameset[0];
  return frame.document.body;

And my HTML page is this:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">




    <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>

    <script type="text/jscript" src="http://dev.virtualearth.net/mapcontrol/mapcontrol.ashx?v=6.1" mce_src="http://dev.virtualearth.net/mapcontrol/mapcontrol.ashx?v=6.1"></script>
      <script type="jscript" src="print.js"></script>
<script type="text/jscript">
function window.onload() {
  idPrint.disabled = false;

var originalTitle;
function beforeprint() {
  idPrint.disabled = true;
  originalTitle = document.title;
  document.title = originalTitle + " - by Baseline Consultancy";

function afterprint() {
  document.title = originalTitle;
  idPrint.disabled = false;


<script type="text/jscript">

    var map = null;
    var Address = "";
    var latitude = null;
    var longitude = null;
    function GetMap()

    // Try to get lat&long from the CRM

    latitude = parent.document.forms[0].all.address1_latitude.DataValue;

    longitude = parent.document.forms[0].all.address1_longitude.DataValue;
    //Get adress from CRM
    var addressline1 = parent.document.forms[0].all.address1_line1.DataValue;
    var city = parent.document.forms[0].all.address1_city.DataValue;
    var County = parent.document.forms[0].all.address1_stateorprovince.DataValue;
    var PostCode = parent.document.forms[0].all.address1_postalcode.DataValue;
    var Country = parent.document.forms[0].all.address1_country.DataValue;
if (Country == null)
     Country = "United Kingdom"

if (PostCode == null)
     alert ("You must have a value for the Postcode in order to map the address, better still ensure you have the correct full address for a more accurate mapping!");

      Address = addressline1+", "+city+", "+County+", "+PostCode+","+Country;

    map = new VEMap('myMap');

    if (latitude != null && longitude != null)









        function FindCallBack(shapeLayer, results, positions, moreResults, e)


        if(positions != null && positions.length > 0)



        latitude = positions[0].LatLong.Latitude;

        longitude = positions[0].LatLong.Longitude;

        parent.document.forms[0].all.address1_latitude.DataValue = latitude;

        parent.document.forms[0].all.address1_longitude.DataValue = longitude;



        function PlacePushPin(lat, lon)


        latlong = new VELatLong(lat,lon);

        customerPushPin = new VEShape(VEShapeType.Pushpin,latlong);






    <body onload="GetMap();">
<onbeforeprint="beforeprint()"onafterprint="afterprint()"  bgcolor="infobackground">
<p><input name="idPrint" type="button" value="Print this page" onclick="print()"/> </p>

    <div id='myMap' style="position:relative; width:600px; height:600px;"></div>



Any help would be greatly appreciated as this is driving me crazy!

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LucasMS Dynamics Developer

MindenMan, care to share how you solved it?  EE is such a pain, i just wasted my freebie on this post where you put "I've solved this myself."
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