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Can't mark and copy text in emails

goransun asked
Last Modified: 2013-11-29

Since a few days I can't mark any text in received emails. Neither in the reading pane nor when I open the email.  The only thing I get is a hand to move the message  body up and down. How can I get back to the previous state  whee I could mark text?

 I use Outlook 2007 on Win XP Tablet PC Edition.

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Top Expert 2008

Hello goransun,

Run this Outlook 2007 Troubleshooter:
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook files. If using Windows XP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK.

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics

6. Create a new Outlook profile.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!


Hello war1,

thank's a lot for your help. Sorry it took me so long  to answer, but I use  Outlook every day, so I  couldn't  try your Solutions earlier. In fact I did everything but reinstallation. Unfortunately it didn't  work.

But I realized, that I can mark, copy  and drag and drop text  in received messages if I open the message and go to messages - other actions - edit message. Previously drag and drop also worked in  reading paneI but now it doesn't.  Is there maybe a possibility  to avoid reinstallation? It's a bit painful with all  the add-ins etc.

Thank's again for your help.
Top Expert 2008

Sometimes Detect and Repair fixes this type of problem. But if not, try creating a new Outlook profile.
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Top Expert 2008

goransun, glad the problem is fixed.
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