troubleshooting Question

Citrix doesn't work in hotel where VPN Compatibility Mode enabled

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tararatFlag for United States of America asked on
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One of my users has discovered that his Citrix connection doesn't work when he is staying at Marriott hotels.  He has no problem getting an internet connection, but can't contact the citrix server.  
These hotels use iBahn for their connectivity.  iBahn support was able to get him to connect by disabling VPN compatibilty mode on their side.

However, it is done on an individual IP address basis, and he must call their support and have them disable VPN compatibility every time he needs access.   We do not use VPN at all.

Is their anything we can do on our side to prevent this?  We are using Presentation Server 4.5 and require 128bit encryption.  I'm not sure what other settings on our side would be relevant.  
Tara Runyan
Manager, IT
Kazan, McClain et al.
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