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Problems saving files to your home folder

sdyer1 asked
Last Modified: 2012-06-27
All of a sudden I have several different users on our network, when they try to save a file to their Home folder on the network, they receive the following error:
There has been a network or file permission error.  The network connection may be lost.
They can however, save to another folder on the network.

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Have you tried browsing to their directory in My Computer or Windows Explorer to see if you can create a text file?

Also, Have you checked folder permissions and security on the server to verify that they didn't accidentally get changed?

These are the 2 things I would check first.

Let me know if I can help more,


I double checked the permissions all is OK there.  I can save a text file no problem.
When I save a Word doc, I receive the permission error.
When I save an Excel xls, I receive an error Document not saved.

Are these users on Vista with Office 2007? If not, what versions of Operating System and Office


No, these are XP Pro with SP3 and Office 2007 Standard.
This one is on us!
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Can you please post your solution

where is solution ?????????????

I have similiar issue with 2 users xp pro SP2, Office 2007 SP2. When I use my login credential it works fine. I renamed user profile and create a new profile the issue is still there. I deleted offline files cache but it did not work though I also unistalled symantec AV nothing is working. I tried http://support.microsoft.com/kb/291156 but no luck. I really appreciate if you post the solution.
Hi a6a87743,

I believe you need to delete the problem Home folder, recreate it and then copy all the files into the new folder.

both users having this issue I can able use their logins on my computer and both are absolutely fine. the permission on home folder is correct like another other user. The home folder created through AD account properties at time of user creation, so if you saying there will be permission issue I guess its not the case. anyways I will try to delete and re-create home folder tomorrow.
I don't believe it's a permissions issue perse. I believe it has more to do with the ACL on the folder becomming corrupt so what you see as assigned permissions aren't necessairly being applied. That is why I believe you need to recreate the folder.

But on other hand it works fine/flawless on another computer I just tested no error....

I deleted user home folder and re-create a new one but problem in there, I can save .txt file but nothing related with office application it must be some issues with office suite I fully updated office 2007 suite unfortunately there is no errors in event logs.


I am having the same exact problem, and I have similar specs...could you please let me know what was your solution?



Is this problem with Dell laptops and computers?

Yes, only our new Dell Latitude D830 laptops with Windows XP SP2 is giving me grief.  All of our other laptops are fine :)

I fixed it, strange enough, it was an NTFS permission issue on the student's root directory :)  Not sure why it was not consistent with all the machines before, but it is fixed now.



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