troubleshooting Question

Email does not get assigned to case in CRM 4. Bug?

Avatar of kracklt
kracklt asked on
Microsoft Dynamics
5 Comments1 Solution554 ViewsLast Modified:
Hi Experts:

We are using CRM 4.0. When receiving an email in a queue, I convert the email into a case manually. This works fine except that the email most of the times does not get assigned to the case.

I found that when I leave the checkmark "Close Email form" to unchecked (during the transformation process), everything works fine. I can also see that the case is being entered in the "relation" field, but when the form is closed automatically, this relation seems to be dropped, and cannot be found anywhere...

My questions are:
Is this a bug that can be fixed?
Can I somehow set the default for the checkmark to close the email form to unchecked?
Why is the email which is sent to the queue and which is recognized for company A, not showing up in company A's history?

Hope you can help,

kracklt
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