troubleshooting Question

XP laptop can't get past initial windows XP screen....

Avatar of mharcais
mharcais asked on
Windows XP
15 Comments1 Solution960 ViewsLast Modified:
HI,

My HP Pavilion Entertainment laptop won't start.

I've tried booting into safe mode. It loads up files until it reaches one called mup.sys, then it goes blue screen of death which displays something on the lines of:

"STOP C0000218    {Registry file failure}
systemroot\system32\config\software
It's log or alternate
It is corrupt, absent, or not writable"

If I try to boot windows normally it gets to the point of the windows XP loading screen but the progress bar simply runs for a few minutes then it blue screens...

If this was a desktop, I'd just take out the hard drive, put it in as a slave on another machine and run a fix on the drive, but it's a laptop, and I don't want to wipe any of the data on it, but obviously can't get it to start at all, so any ideas welcome in order to get access to the data there before maybe having to do a fresh XP install....
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