EricFleet
asked on
Out of Office Not Working Outside of Organization
Inside of an Exchange 2003 environment. I have two users who's autoreply (out of office) will not work for emails outside of the office. I tested one, and can get a reply from inside our domain. However, if I send this person an email from gmail, no reply.
Is there a buried setting somewhere that impacts this? I uninstalled Outlook (XP) on their box, and reinstalled. No success.
Is there a buried setting somewhere that impacts this? I uninstalled Outlook (XP) on their box, and reinstalled. No success.
Nitin Gupta
there is a default setting that stops OOO replies, it is in ESM under global settings, in internet message formats, right click on default and go to properties. Then go to advanced and tick allow OOO responses.
I re read the message....only 2 users.
Please check the Message Tracking Log for the 2 users and see if the OOO was actually generated.
Thanks
Nitin
Please check the Message Tracking Log for the 2 users and see if the OOO was actually generated.
Thanks
Nitin
ASKER
Sorry for the delay, the Message Tracking Center is very slow.
If I go to the Message Tracking Center, I do not see the auto-reply going out at all.
If I go to the Message Tracking Center, I do not see the auto-reply going out at all.
Delay - no no....you are on time gentleman, I take hours to reply at times as I am also working :-) !
Ok to the point.....
,
Ok to the point.....
- Did you check my first comment, verify that.
- Did the user actually have OOF enabled, see if there is any rule in the Outlook :-)
,
ASKER
At one point I disabled all the rules and turned the out of office on. No dice.
At the global level (internet message formats), it is definitely enabled. I can verify this with a working account. I send her a gmail and an internal email, both got replies.
The out of office reply on the non-working does send me a response email internally. However, from my gmail account no.
At the global level (internet message formats), it is definitely enabled. I can verify this with a working account. I send her a gmail and an internal email, both got replies.
The out of office reply on the non-working does send me a response email internally. However, from my gmail account no.
Message tracking does not show anything at all ... well, give me sometime...will get back
Meantime recreate the profile and see, also create OOF via OWA and see
Meantime recreate the profile and see, also create OOF via OWA and see
Hello Eric, if you want Out Of Office reply to work for internet users i.e. external users you will need to configure your Exchange 2003 in order to enable Out Of Office replies to be sent to Internet users.
To do so please refer to the MS article link below and you simply need to check a check box in Exchange 2003 after which your issue will be resolved.
http://support.microsoft.com/kb/821899
Let me know if you come across any other difficulty
To do so please refer to the MS article link below and you simply need to check a check box in Exchange 2003 after which your issue will be resolved.
http://support.microsoft.com/kb/821899
Let me know if you come across any other difficulty
:-) I had recommended that in the begining and Eric has confirmed it is setup :-)...
We need to do more work on this....:-)
We need to do more work on this....:-)
ASKER
Hi ashwyhr,
Thanks for your help. The issue is that only two users in our organization have this problem. The other 40+ are not reporting issues. I set up one user's auto response, and it works both inside and outside of the organization.
Thanks for your help. The issue is that only two users in our organization have this problem. The other 40+ are not reporting issues. I set up one user's auto response, and it works both inside and outside of the organization.
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
ASKER
I will try out having one of the users doing a web based client. Unfortunately, he is now out of the office, and won't be back for a week or so.
I see nothing in delivery restrictions. Hi e-mail address is configured exactly like a working account.
Would their be any way I could create another AD account, and transfer the mail account to the other AD account? Would this even be useful?
Thanks,
Eric
I see nothing in delivery restrictions. Hi e-mail address is configured exactly like a working account.
Would their be any way I could create another AD account, and transfer the mail account to the other AD account? Would this even be useful?
Thanks,
Eric
Eric
You could try creating a new AD account & transfer the mailbox from old account to the new one but I dont think this will make any difference. Try sending an email to those 2 users from any external mailbox and see if that gets delivered successfully. If that works fine then out of office replies should not have any issues.
You could try creating a new AD account & transfer the mailbox from old account to the new one but I dont think this will make any difference. Try sending an email to those 2 users from any external mailbox and see if that gets delivered successfully. If that works fine then out of office replies should not have any issues.
FYI, I had a similar issue and had to also check the auto-replies box along with the Out of Office response box.