MikeMazza
asked on
Why does my Public mail folder not notify users in Outlook when new mail arrives?
Using Exchange 2003 on Windows 2003 x32. Have a public folder setup for receiving common mail monitored by several Outlook 2007 users. Public Mailbox is visible in their public folders. Mail that arrives is visible and accessible. They can respond to that mail as themselves or on behalf of that mailbox. All works fine. Almost....
Problem: the arriving mail does not "light up" that folder. In other words, the folder font does not go bold and the number of new messages does not display next to the name. It worked briefly when I first set it up, but now the folder shows now reaction to new mail.
Is this a quirk in Exchange/Outlook? If so, does anyone know a way around this. This simple visual cue is important for productivity.
Problem: the arriving mail does not "light up" that folder. In other words, the folder font does not go bold and the number of new messages does not display next to the name. It worked briefly when I first set it up, but now the folder shows now reaction to new mail.
Is this a quirk in Exchange/Outlook? If so, does anyone know a way around this. This simple visual cue is important for productivity.
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ASKER
We'll, I've been googling and searching on-and-off all afternoon. I find nothing to explain this. Another odd thing I've noticed is that the messages inside the folder display as "unread" with bold fonts. Normally when you read it that font should go back to regular. However, it stays bold.
So I have emails in the public folder that won't change to "unread", and the folder itself won't even indicate that there are unread messages in there. The whole thing is not behalving properly but nothing else is acting strange.
Does anyone else have an Outlook 2007 / Exchange 2003 environment? I'd like to prove that this even works for someone else.
Thanks
So I have emails in the public folder that won't change to "unread", and the folder itself won't even indicate that there are unread messages in there. The whole thing is not behalving properly but nothing else is acting strange.
Does anyone else have an Outlook 2007 / Exchange 2003 environment? I'd like to prove that this even works for someone else.
Thanks
Hi Mike,
I tested this scenario on my system (OL2007, Ex2003) and it works fine.
I remember there is a parameter which tells a public folder whether to track read/unread for individual users. Perhaps this has got switched off.
In Exchange system manager, look in folders / public folders and find the relevant folder. Right click the folder and select permissions. On the general tab, check the 'maintain per user read and unread information for this folder'
I tested this scenario on my system (OL2007, Ex2003) and it works fine.
I remember there is a parameter which tells a public folder whether to track read/unread for individual users. Perhaps this has got switched off.
In Exchange system manager, look in folders / public folders and find the relevant folder. Right click the folder and select permissions. On the general tab, check the 'maintain per user read and unread information for this folder'
ASKER
Glad to see it works for you. That's a relief.
The "maintain" switch was a good suggestion. However, I've tried both settings already. No joy :(
Sounds like I'm probably not doing anythign obviously wrong or stupid. I guess that's a good thing and it tells me something eventhough it doesn't solve the problem. I've tried restarting some of the Exchange services. Also no help. Maybe I should try rebooting the entire Exchange server before wasting any more time on this. I'll try it this weekend and post the results.
Thanks
The "maintain" switch was a good suggestion. However, I've tried both settings already. No joy :(
Sounds like I'm probably not doing anythign obviously wrong or stupid. I guess that's a good thing and it tells me something eventhough it doesn't solve the problem. I've tried restarting some of the Exchange services. Also no help. Maybe I should try rebooting the entire Exchange server before wasting any more time on this. I'll try it this weekend and post the results.
Thanks
ASKER
Followup: Rebooting the server somehow solved the problem. For anyone reading this thread the bottom line is this;
- Mail notification in Public Folders does indeed work with Outlook2007-Exchange2003-W
- Visual notification only works if you place the folder into your Favorites folder.
- When in doubt, reboot.
- Mail notification in Public Folders does indeed work with Outlook2007-Exchange2003-W
- Visual notification only works if you place the folder into your Favorites folder.
- When in doubt, reboot.
ASKER
It's odd and seems like a bug in Outlook 2007. Any other suggestions?