troubleshooting Question

Missing mac mail folders after power outage

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jgnunn asked on
Email ClientsMac OS X
4 Comments1 Solution755 ViewsLast Modified:
I am not a mac user. A friend of mine sent me this, so I am asking here, any help would be appreciated:

"Exactly what happened . . . .
I was writing a reply to an email when we lost electricity - computer went dead - for 2 days.
When elect. came back on I started the computer and it went right back to the same reply I was writing. A pop-up said the computer had not been shut down correctly and that my email would not download from the server until I rebooted the computer. I rebooted and returned to email and everything was gone.

I expect to lose anything setting in my download screen but I did not expect to lose everything I had saved in all my mailboxes as I had dragged them from the download screen to the mailbox - in my simple mind they were now in a saved file ??

I have a unit called "My Book" that auto backup everything on the computer every couple of hours. I have searched it and found everything - except email :((

I really appreciate your taking the time to look at this. I probably should take it back to the Apple center where repairs are free but I won't have time to do that for a couple weeks.  I thought I may have inadvertently just turned them off so they don't show on-screen but I haven't found anything to turn back on yet."
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