We help IT Professionals succeed at work.

User gets error downloading Global Address List

DFDCH
DFDCH asked
on
232 Views
Last Modified: 2012-06-22
I have a user who's address book is WAY out of date.  It doesn't even have me in it and I've been with the company for about 6 months now.  He brought it to my attention when he asked why so many people that no longer worked here were still in the address book.  So I went to Tools-Send and Recieve- Download Address book and he got the error in the screenshot.  He has no problems sending or receiving emails.  I checked his Mailbox Rights and he has Full Mailbox Access.  That's about the extend of my Exchange knowledge.  We are using Exchange 2003 SP2, Outlook 2003.  

Thanks for any help.  

EDIT *  I checked his permissions again and I noticed something that I think may be wrong.  When I said he had Full mailbox Access, his user name had that.  I noticed there was no SELF listed in the permissions box.  Should there be a SELF?  I checked my account and my username wasn't listed, but SELF was.
error.JPG
Comment
Watch Question

CERTIFIED EXPERT
Top Expert 2008
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Awesome thanks.  Hope you didn't mind that I emailed you (I'm assuming that you got that) The guy sits right next to me and has been asking me about every 5 minutes for the last 3 hours...got a fix yet...got a fix yet hehe.  I will try that and let you know.
CERTIFIED EXPERT
Top Expert 2008

Commented:
No worries.  Yes, I got your email, no problems there either - I am surprised that this sat here for 2 hours without a response.

Let us know how you get on

Kieran

Author

Commented:
Just for my knowledge then, what could cause this?  I do see in his mailbox rights an unresolved account. (I think it's the SID you see?) could that be the SELF account and it got corrupted?  
CERTIFIED EXPERT
Top Expert 2008

Commented:
It is possible - I would be expecting that it is some kind of account corruption.  It could have been created incorrectly, migrated incorrect, or could have developed it some other way

Author

Commented:
Sorry for taking so long to get back with you.  He was too busy yesterday to try this.  Looks like it worked.  Just had one more question before I close this.  While it did does appear to have worked, I don't think I waited long enough in step 5.  Cause when I recreated his mailbox, and waited until the email address tab populated, when I went to import the PST file using exmerge, it showed his mailbox already at 1.5 Gig.  If I run into this again and want to make sure the mailbox is gone, how can I achieve that?  Do I go into system manager, navigate to Mailboxes in the Mailbox Store, right click and Run Cleanup Agent?

Thanks

Author

Commented:
Never mind on my last question.  I found the answer in another post on EE.

Thanks again for your fast and easy to follow response.  
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.