troubleshooting Question

Archiving CDR not functioning

Avatar of jasonblack1976
jasonblack1976 asked on
Microsoft Server OS
1 Comment1 Solution2267 ViewsLast Modified:
Hi, I recently installed OCS 2007 Standard Edition
Followed the lenghtly install doc, general IM and address book lookups seem to be working correctly
Installed Archiving and CDR to point to a separate SQL server, running 2000 SP4.  It completed successfully.  I setup both the global and pool archive settings to be the same.  However nothing seems to be written to the databases
When running a validation on front end server the only error I am currently getting is a Failure
[0xC3FC200D] One or more errors were detected against Check Pool Configuration -> Check Front End Archiving Agent Settings
WMI Repository Path: \\ocsserver\root\cimv2
WMI Repository Path: \\sqlserver\root\cimv2
Error: Error reading the MSFT_SIPLogServiceSetting class attributes
No WMI Instance Returned By Query : select * from MSFT_SIPLogServiceSetting
Error: Archiving server receiving queue is different from archiving agent sending queue.

I am able to see the WMI instance through WMI Explorer, so not sure how to proceed

Also, under the Archiving and CDR Servers Event Log I am seeing
Event Type:      Error
Event Source:      OCS Archiving Agent
Event Category:      (1011)
Event ID:      30511
Date:            8/7/2008
Time:            4:30:17 PM
User:            N/A
Computer:      PARAPP02
Office Communications Server Archiving Agent or Archiving Service is unable to read/write to MSMQ queue in a timely fashion.

Acknowledgement class: 32777.
Cause: This could happen if the Archiving Agent receives a negative acknowledgement from the service.
Check Office Communications Server Archiving Agent permissions, Archiving Service permissions and restart services, if required.

Any ideas?

Thanks in advance for your help
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 1 Comment.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros